Victoria Sims
Auburn,WA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Sure Stay By Best Western
Twentynine Palms, CA
03.2023 - 05.2024
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Computed bills, collected payments and made change for guests.
- Input and confirmed reservations for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Kept records of room availability and guest accounts, manually or using computers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Resolved customer complaints promptly and courteously.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Monitored security cameras in lobby area as needed.
- Managed cash drawer responsibly throughout shift.
- Addressed customer needs in a timely manner.
- Assisted with check-in and check-out procedures for guests.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
Caregiver
IHSS Adult Services Program
Twentynine Palms, CA
11.2022 - 05.2024
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided emotional support to clients during difficult times.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Cashier Manager
Tropical Smoothie Cafe
Las Vegas, NV
02.2020 - 02.2022
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Managed and trained cashiers on proper cash handling procedures.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Education
General Studies
San Bernardino High School
San Bernardino, CA06-1999
Skills
- Guest amenities
- Guest Relations
- Transportation information
- Safety and security procedures
- Room assignments
- Report Generation
- Credit and cash payments
- Hospitality services
- Cash Handling
- Clerical duties
- File Management
- Housekeeping
- Time Management
- Customer Service
- Documentation
- Mail and packages
- Oral and written communications
- Microsoft Office
- POS Systems
- Inventory Oversight
- Team Oversight
- Supply Replenishment
- Training and mentoring
- Conflict and issue documentation
- Listening Skills
- Reservations
- Conflict Management
Accomplishments
- UJAS 29 PALMS LL
- Deposit $827.59 $827.59 2/01/2024
- Yearly Summary
- SpotMe Tips $0.00
- Page 10 of 11
- Error Resolution Procedures
- In case of errors or questions about your electronic transactions, call 1-844-244-6363, write to Chime Member Services, P.O
- Box San Francisco, CA 94104-0417, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt
- We must hear from you no later than 60 days after we sent the
- FIRST statement on which the problem or error appeared
- (1) Tell us your name and account number (if any)
- (2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information
- (3) Tell us the dollar amount of the suspected error
- We will investigate your complaint and will correct any error promptly
- If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation
- Page 11 of 11
Timeline
Front Desk Agent
Sure Stay By Best Western
03.2023 - 05.2024
Caregiver
IHSS Adult Services Program
11.2022 - 05.2024
Cashier Manager
Tropical Smoothie Cafe
02.2020 - 02.2022
General Studies
San Bernardino High School
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