VICTORIA SINGLETON
Weaver,AL
Summary
Experienced Office Management and Administrative Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business skills. Works effectively across various teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
Office Manager/Administrative Assistant
Wright Media
06.2022 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained accurate records of customer payments.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Art Teacher
Sacred Heart of Jesus Catholic School
07.2020 - 06.2022
- Promoting Art and Photography within the school.
- Designed school wide functions and art projects that promoted creative collaboration and made environment more personalized.
- Encouraging good practice with regard to punctuality, behavior, standards of work and attendance for grades Pre K 3-12.
- Developed an engaging and creative curriculum, which fostered a classroom environment conducive to learning while promoting excellent student/teacher interaction.
- Responsible for school wide fundraisers over the course of 8 years.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Supported student-led initiatives and clubs related to art, empowering students to take leadership roles.
- Fostered positive and inclusive classroom environment, enabling students to express themselves freely through art.
- School Closed June 2022.
Office Manager/Marketing Manager/Administrative Assistant/Billing Specialist
Physician's Open MRI
02.2004 - 07.2019
- Managed schedules with physicians offices, patients, and vendors across 3 states.
- Provided administrative support to corporate office and billing department for a large imaging organization with locations nation wide.
- Communicated with patients and physician's offices about timelines and answered questions daily.
- Interfaced with hundreds of patients and offices on a monthly basis.
- Responsible for receiving and processing large banking transactions on a daily basis.
- Placed phone calls and sent invoices to patients reminding them of account balances owed.
- Answered and transferred phone calls from multiple lines, returned messages and emails, handled all paperwork and registrations with patients.
- Prepared and setup patients for all medical exams.
- Managed appointments surrounding offices and patients.
- Managed all marketing materials and luncheons for local offices and surrounding counties.
- Helped with transitioning and implementing to a paperless medical practice.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Imaging Center closed July 2019
Imaging Administrative Assistant
Regional Medical Center
08.1998 - 02.2004
- Created and maintained accurate and confidential patient files.
- Helped with transitioning to paperless medical system implemented hospital wide.
- Maximized office efficiency by answering incoming calls and transferred calls to desired personnel.
- Managed all administrative needs of radiology department.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Answered daily phone calls to schedule appointments and address patient inquires.
- Managed front office activities, including customer service, patient appointment management, and office administration.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Compiled physical and digital paperwork to meet patient needs, including charts, reports and correspondence.
Education
High School Diploma -
Jacksonville State University
Anniston, AL 01-1996
High School Diploma -
Jacksonville State University
Jacksonville, AL 01-2001
Gadsden State Community College
Anniston, AL 01-1998
Skills
- Client support
- Effective organizational skills
- Administrative support
- Efficient data input
- Effective document organization
- Human resources management
- Compliance management
- Effective policy execution
- Inventory management
- Event planning
- Accounts receivable oversight
- Effective multitasking
- Payroll and budgeting
- Scheduling coordination
- Data entry
- Microsoft Excel/Google Sheets
Timeline
Office Manager/Administrative Assistant
Wright Media
06.2022 - 08.2025
Art Teacher
Sacred Heart of Jesus Catholic School
07.2020 - 06.2022
Office Manager/Marketing Manager/Administrative Assistant/Billing Specialist
Physician's Open MRI
02.2004 - 07.2019
Imaging Administrative Assistant
Regional Medical Center
08.1998 - 02.2004
High School Diploma -
Jacksonville State University
High School Diploma -
Jacksonville State University
Gadsden State Community College