Victoria Jackson
Automotive Sales
Wichita,KS
Summary
I am devoted to maximizing customer satisfaction with excellent customer service and support. I am very knowledgeable in retaining automotive and manufacturer information to help heighten my skills used on a day-to-day basis. Some would call me a Go-Getter because I like to be creative and find ways to make things happen rather than waiting for things to get handed to me. I am skilled in promoting sales to increase revenue while addressing diverse issues. I am very passionate about my career and also very caring about others around me who care about my success. Growth and challenges are things that I see the most value in, and that is something that I seek, to help further my career in the automotive industry.
Overview
9
9
years of professional experience
Work History
Bartender
Great Life Golf
Wichita, KS
05.2023 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
Customer Specialist
Walser Audi Wichita/Mercedes-Benz Wichita
Wichita , KS
08.2019 - 04.2023
- Listened to customer requests and asked questions to provide effective solutions.
- Resolved customer service issues to maintain ideal customer experiences.
- Encouraged sales by suggesting products and services matching customer desires.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed and delivered presentations highlighting advantages over competitors.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed troubleshooting to assist customers with technical issues.
- Conducted product demonstrations to educate customers on product functions and benefits.
Office Manager
Carmichael Irrigation
Mount Hope, KS
07.2018 - 07.2019
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Wrote professional business correspondence to maintain strong line of communications.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Server
PB&J Restaurants
Wichita , KS
05.2015 - 07.2019
- Maintained accurate cash handling practices while efficiently serving customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Created rapport with new and returning patrons to foster guest satisfaction.
Brand Representative/Stock Associate
Hollister Co.
Wichita, KS
05.2014 - 05.2015
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Assisted customers with product, promotion and policy information.
- Replenished inventory with focus on addressing customer needs.
- Updated pricing and sales signs to promote merchandise.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Greeted customers and retrieved requested products to drive satisfaction.
Education
Andover ECademy
Andover, KS05.2015
CNA - Nursing Assistance
Bethel House Training Institute
Wichita, KS05.2015
Wichita East High School
Wichita, KSSkills
- Verbal and Written Communication
- Customer Retention Strategies
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Customer Account Management
- Efficient and Detail-Oriented
- CRM Software (Dealer Socket/Drive Centric/Snap Cell)
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Customer Service
- Sales Expertise
Timeline
Bartender
Great Life Golf
05.2023 - Current
Customer Specialist
Walser Audi Wichita/Mercedes-Benz Wichita
08.2019 - 04.2023
Office Manager
Carmichael Irrigation
07.2018 - 07.2019
Server
PB&J Restaurants
05.2015 - 07.2019
Brand Representative/Stock Associate
Hollister Co.
05.2014 - 05.2015
Andover ECademy
CNA - Nursing Assistance
Bethel House Training Institute
Wichita East High School
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