Victoria Slingo
Lakeland,FL
Overview
10
10
years of professional experience
Work History
Server
LEGOLAND Florida
Winterhaven, FL
05.2011 - 06.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Crew Team Member
Dunkin' Donuts Franchising
Winterhaven, FL
04.2010 - 05.2011
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
- Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
- Performed store opening and closing procedures as directed by management team.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Replenished inventory levels when necessary.
- Monitored expiration dates of food products.
- Prepared sandwiches and drinks for customers according to their specifications.
- Cleaned work areas regularly throughout shift.
- Followed all safety regulations while operating machinery or handling chemicals.
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Resolved conflict according to company protocols.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Presented orders to guests within anticipated service times.
- Upheld high standards of productivity and quality in operations.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves and cases with new or transferred items.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Brewed and served coffee and tea with preferred add-ins.
- Directed patrons to restrooms and other amenities within facility.
Education
High School Diploma -
William Floyd
Long Island,NY06-1995
Skills
- Daily specials memorization
- Order delivery practices
- Service prioritization
- Menu presentation
- Liquor, wine, and food service
- Food safety practices
- Hospitality service expertise
- Server training
- Effective customer upselling
- Dining area maintenance
- Allergy awareness
- Exceptional customer service
- Dish preparation
- POS operation
- Food safety oversight
- Positive and professional
- Dining crew workflow optimization
- Point of sale system
- Check payment processing
Timeline
Server
LEGOLAND Florida
05.2011 - 06.2020
Crew Team Member
Dunkin' Donuts Franchising
04.2010 - 05.2011
High School Diploma -
William Floyd