Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
Availability
Career Goals
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Victoria Small

Panama City Beach,FL

Summary

Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in any industry.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Leader Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level restraunt position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Small Business Owner and Manager

CNV Painting Solutions LLC
03.2021 - 09.2022
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.

Server

Waffle House Restaurant
03.2019 - 11.2020
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Waffle House Restaurant
01.2020 - 07.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Sales Associate

7-eleven Convenience Store
03.2018 - 09.2018
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Wait Staff Member

IHOP ACG Texas
12.2017 - 08.2018
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Exceeded monthly sales targets consistently by upselling beverages, appetizers, desserts, and other add-ons effectively.

Crew Leader/Maintenance

Sonic Drive In
01.2017 - 08.2017
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Trained employees in time management and proper ways to complete job duties.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Used variety of hand and power tools to complete tasks.
  • Cleaned and maintained tools, equipment and worksites.
  • Managed safe and efficient use of tools and equipment on construction sites.

Crew Supervisor

Jack In The Box
01.2016 - 10.2016
  • Increased crew efficiency by implementing effective scheduling and task delegation.
  • Enhanced team morale through regular performance feedback and professional development opportunities.
  • Ensured timely project completion by closely monitoring progress and adjusting resources as needed.
  • Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
  • Resolved issues quickly to maintain productivity goals.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Sales Associate

Family Dollar
03.2016 - 08.2016
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sales Associate/ Training Associate

Stop-N-Serve
12.2010 - 08.2012
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Skills

  • Planning and Execution
  • Budget Management
  • New Business Launch
  • Employee Development
  • Business Growth and Retention
  • Business Management and Development
  • Small Business Operations
  • Business Marketing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Price is what you pay. Value is what you get.
Warren Buffett

Timeline

Small Business Owner and Manager

CNV Painting Solutions LLC
03.2021 - 09.2022

Server

Waffle House Restaurant
01.2020 - 07.2020

Server

Waffle House Restaurant
03.2019 - 11.2020

Sales Associate

7-eleven Convenience Store
03.2018 - 09.2018

Wait Staff Member

IHOP ACG Texas
12.2017 - 08.2018

Crew Leader/Maintenance

Sonic Drive In
01.2017 - 08.2017

Sales Associate

Family Dollar
03.2016 - 08.2016

Crew Supervisor

Jack In The Box
01.2016 - 10.2016

Sales Associate/ Training Associate

Stop-N-Serve
12.2010 - 08.2012

Availability

I have completely open availability! No restrictions for any scheduling conflicts, and often volunteer to fill in gaps and gain overtime!

Career Goals

I would like to obtain employment in a company with room for advancement. Room for growth is a key component to ensuring employee job satisfaction. Additional benefits such as PTO, Vacation Days, Sick Leave, etc are also highly considered

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Victoria Small