Victoria Small
Holbrook
Summary
I am seeking a management position where I can use my experience and Skills to help the company meet and surpass its goals.
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
35
35
years of professional experience
Work History
Human Resources Generalist
Concern Housing
01.2023 - Current
- Facilitated criminal background check process for new hires.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
OFFICE MANAGER
SightMD
01.2016 - Current
- Oversee 23 employees and 8 physicians
- Interview, hire and train all staff members
- Perform staff evaluations as well as recommending merit increases
- Perform disciplinary action steps when needed
- Assist accounting department in generating staff payroll
- Schedule surgeries, manage pre-certifications and verify insurance
- Handle finances, including cash flow, surgical payments and copayments
- Tally daily payments and deposit into bank
- Assist front desk in checking patients in and out and scheduling future appointments or recalls
- Handle incoming and outgoing correspondence
- Manage office inventory of medical supplies and medications
- Manage physician’s schedule
- Handle all insurance audits including Hedis requests
BILLING MANAGER
Long Island Vision Management
01.1998 - 01.2016
- Managed 15 billing clerks/collectors
- All aspects of medical billing, coding and collection for a large Ophthalmology practice and Ambulatory surgery center
- Posted charges and payments
- Printed monthly aging reports as well as error reports for billers. Reviewed outstanding balances with billers and set monthly goals
- Created and submitted electronic claims to the clearinghouse
- Created and analyzed monthly financial reports for physicians
Office Supervisor
Dr Jung Oh, M.D. (OB/GYN)
01.1990 - 01.1997
- Worked closely with office manager to ensure a professional office setting
- Answered incoming phone calls
- Scheduled appointments
- Assisted patients in preparation for examinations, assessing and recording vital signs
- Prepared treatment rooms for patients
- Sterilized instruments and disposed of contaminated supplies following OSHA regulations
- Tracked and managed inventory for exam rooms
- Assisted physician with office procedures and in office surgical procedures
- Filled out insurance forms and filed claims to insurance companies
- Obtained insurance authorizations
- Followed up on claim status
- Scheduled surgery procedures
Education
General Diploma - undefined
Ross High School
BrentwoodCertified Professional Coder -
AAPC
Skills
- Benefits administration
- HR policies implementation
- HRIS systems
- Workers compensation
- Recruitment
- New employee orientations
- Onboarding processes
- Background checks
- FMLA administration
- Workers' compensation
Timeline
Human Resources Generalist
Concern Housing
01.2023 - Current
OFFICE MANAGER
SightMD
01.2016 - Current
BILLING MANAGER
Long Island Vision Management
01.1998 - 01.2016
Office Supervisor
Dr Jung Oh, M.D. (OB/GYN)
01.1990 - 01.1997
General Diploma - undefined
Ross High School
Certified Professional Coder -
AAPC
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