Victoria Smario

• Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
• Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
• Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
• Developed strong relationships with potential buyers through excellent communication and customer service skills.
• Awarded top salesman of the year 2024.
• Awarded top closing and sales first quarter 2024
• Awarded Trip to Cancun, Mexico in September for reaching 25 sales by September.
• Awarded top closing and sales January 2025

• Developed strong relationships with customers for repeat business and referrals.
• Top monthly producer several months in a row.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
• Answered telephone and email inquiries from potential customers.
• Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
• Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
• Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
• Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
• Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
• Increased dealership revenue through effective negotiation and closing techniques.
• Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
• Responded to customer enquiries via telephone and email.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Recommended complementary purchases to customers, increasing revenue.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• 28% internet sales average
• Top sales awards

Top sales producer several months every year.

Top finance gross several months every year.

Sold 33 vehicles in one month award.

Represented BMW at Social and Fundraising Events.

Proficient in building lasting customer relationships and repeat business.

• Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
• Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.