DAVA Volunteering with family
Hi, I’m
VICTORIA SMART
McAlester,OK
Great minds discuss ideas; average minds discuss events; small minds discuss people.
Eleanor Roosevelt
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role I am placed.
Overview
11
years of professional experience
2
years of post-secondary education
Work History
Silver Foxes
Supervisor, Secretary, & Driver
03.2025 - Current
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Arvest Bank Operations
Teller
12.2023 - 03.2025
Job overview
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
American Heritage Bank
Universal Banker Secretary
06.2022 - 11.2023
Job overview
- Open accounts for new customers and prepare new account paperwork, applications, and request the required identification
- Identify the needs of new and existing customers and offer appropriate services currently available
- Provide additional information to customers regarding promotions and new account options
- Promote banking services to current and potential customers
- Assist in community awareness events to increase bank outreach and foster new business opportunities
- Answer questions and customer concerns regarding checking and savings accounts
- Proactively identify and inform customers of account status deficiencies and disputed transactions while providing options to resolve
- Process and post various loan payments, record information in the database and issue a receipt confirming the transaction
Patterson Farm’s
Office Supervisor and Maintenance
02.2021 - 06.2022
Job overview
- I am a Research Associate in the field of Child Development and Human Relations
- I maintain any and all incoming and outgoing correspondence, billing, bill payment, and financial investments
- Maintain buildings and facilities in order to ensure they are in a safe and healthy manner
- Service, clean and supplied restrooms, gathered and emptied trash, and cleaned building floors by sweeping, mopping, scrubbing, and vacuuming
- Work on office equipment
- Washer, dryer, chairs, light bulbs, smoke detectors, heavy lifting, and whatever else needs to be taken care of
New Prime Inc
Over The Road Team Truck Driver
03.2020 - 02.2021
Job overview
- Maintain a logbook to record miles covered and hours traveled and ensure that all necessary documentation with respect to freight is filled and submitted
- Also, record damages and shortages were incurred
- In addition, make sure that all receipts are kept safe and secure
- Observe and comply with all traffic regulations – federal, state, and local
- Inspect assigned vehicles regularly to identify and repair minor faults and report major mechanical breakdowns to a skilled mechanic
- Assist in the loading and unloading of goods or equipment to be transported
- Communicate with the dispatcher, supervisor, or clients using wireless devices or onboard computer systems
- Ensure safe transportation and delivery of freight to designated locations
- Ensure that the assigned vehicle is always neat and tidy and carry out other regular upkeep like inflating the tires, refueling, changing oil and water, and tightening nuts and bolts
- Report any delay that may affect the timely delivery of freight to the dispatcher and client
- Report any accident incurred in the course of transporting the freight to the dispatcher or supervisor immediately
- Report any damage incurred during transportation to the supervisor or dispatcher
- Pay tolls and other necessary vehicle levies
Patterson Farm’s
Office Supervisor and Maintenance
06.2019 - 03.2020
Job overview
- I am a Research Associate in the field of Child Development and Human Relations
- I maintain any and all incoming and outgoing correspondence, billing, bill payment, and financial investments
- Maintain buildings and facilities in order to ensure they are in a safe and healthy manner
- Service, clean and supply restrooms, gatherer and empty trash, and clean building floors by sweeping, mopping, scrubbing, and vacuuming
- Work on office equipment
- Washer, dryer, chairs, light bulbs, smoke detectors, heavy lifting, and whatever else needs to be taken care of
Bella Vista Back Center
Medical Billing, Receptionist, Compliance officer, Office Supervisor, and Office Maintenance
01.2014 - 06.2019
Job overview
- Collected and recorded patients’ health history and payments, coordinated scheduling, and make and receive calls
- Prepared patients for chiropractic examinations
- Prepare the room per each procedure, cleaning, sanitizing, and sterilizing all items and areas, and notify the doctor that the patient is ready
- Billed patient's insurance companies for services rendered and filed medical leans
- Worked on office equipment
- Washer, dryer, chairs, light bulbs, smoke detectors, heavy lifting, and whatever else needed to be taken care of
Education
Ultimate Medical AcademyTampa, FL
Medical Billing & Coding Diploma from Medical Billing & Coding
11.2012 - 11.2013
University Overview
- Completed an intensive, ABHES accredited training program which included: Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Keyboarding, Word Processing, Medical Practice Management Systems, and Life Skills for Success.
- GPA: 3.18
Indian Capital Tech CenterStilwell, OK
Special Education Paraprofessional Certificate
08.2012 - 08.2012
Indian Capital Tech CenterTahlequah, OK
Dental Assistant Certificate
06.2006 - 06.2007
Carl Albert State CollegeMcAlester, OK
Pharmacy Technician from Pharmacy Technician Training
04.2025 - 05.2025
Skills
- Medical Billing & Coding
- Extensive Training in ICD-9-CM
- HCPCS
- CPT
- Co-Payments & Deductibles
- HIPAA Compliance
- Greenway Prime Suite EMR
- Insurance Billing Procedures
- Introduction to ICD-10-CM
- Insurance Verification
- Anatomy & Physiology
- Medicare
- Medicaid
- TRICARE
- CMS 1500
- CM 1450 (UB-04)
- EOB’s
- Managed Care (HMO, PPO, and POS)
- Insurance Claim Processing
- Electronic Payment Posting
- Appointment Scheduling
- Medical Terminology
- Government & Third-Party Payers
- Office Management
- Data Entry & 10-Key Skills
- Microsoft Office
- Customer service
- Team building
- Staff management
- Employee motivation
- Financial management
- Verbal and written communication
- Data entry
- Time management
- Attention to detail
- Decision-making
- Relationship building
- Problem solving
Personal Information
Driving License: CDL class B with air brakes
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home option401k matchPaid sick leaveHealthcare benefitsPersonal development programsPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekAffiliations
- DAVA
- Church
Interests
Baking / Cooking with family
Music - Singing - Concerts - Interments with family
Traveling
Timeline
Carl Albert State College
Pharmacy Technician from Pharmacy Technician Training
04.2025 - 05.2025
Supervisor, Secretary, & Driver
Silver Foxes
03.2025 - Current
Teller
Arvest Bank Operations
12.2023 - 03.2025
Universal Banker Secretary
American Heritage Bank
06.2022 - 11.2023
Office Supervisor and Maintenance
Patterson Farm’s
02.2021 - 06.2022
Over The Road Team Truck Driver
New Prime Inc
03.2020 - 02.2021
Office Supervisor and Maintenance
Patterson Farm’s
06.2019 - 03.2020
Medical Billing, Receptionist, Compliance officer, Office Supervisor, and Office Maintenance
Bella Vista Back Center
01.2014 - 06.2019
Ultimate Medical Academy
Medical Billing & Coding Diploma from Medical Billing & Coding
11.2012 - 11.2013
Indian Capital Tech Center
Special Education Paraprofessional Certificate
08.2012 - 08.2012
Indian Capital Tech Center
Dental Assistant Certificate
06.2006 - 06.2007
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