Victoria Smith
Williamston,NC
Summary
Hard worker with a variety of skills. Looking to make a difference. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Assistant Manager
King Foods
10.2023 - Current
- Manage employees and make sure store is ran productively and proficiently
- Manage money and time.
Income Maintenance Caseworker II
Edgecombe County Department Of Social Services
08.2022 - 02.2023
- Process new applications and do recertification's for Adult Medicaid.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
Asst. Manager
McDonald's
08.2018 - 02.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Estate Assistant
Hammond's Estate
09.2005 - 05.2018
- I was a Primary Live-In Assistant /Caregiver at The Hammond's Estate
- Transportation to doctors, outings,
- Prepared Monthly Menu for client.
- Ordered Weekly Inventory for entire estate
- Hired temp Care Staff
- Collaborated with legal professionals to address eviction proceedings when necessary, protecting the owner's interests.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Coordinated and scheduled meetings and appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
Sales Agent/Customer Service Representative
Total Marketing Concepts
10.2000 - 08.2005
- I was the Marketing Executive for Harley Davison, AT&T Wireless, Specialty Prescription Order Program & Sprint
- All accounts were inbound and outbound
- I had to train new employees, reviewing all employee documents for discrepancies
- I had to communicate and correspond with the Executives of the companies for new accounts and gain knowledge about each companies products and services.
- I also had to choose which agents would be put on what accounts and it was determined by their sales numbers and their phone etiquette
- I was also floor manager and brought sales up by 21% and was awarded the position of Marketing Executive
- Due to my hard work and dedication the company was rewarded by getting a huge deal from Verizon
- Employees received raises because of the new account that I landed because of my knowledge and professionalism.
Assistant Manager
KFC
10.1998 - 05.2000
- Served as Assistant Manager for years
- Opened and closed restaurant
- Counted cash drawers and coordinated change orders for employees
- Answered questions from guests over the phone, email, and in person
- Oversaw day to day restaurant operations
- Ensured individual financial reports aligned with restaurant operations
- Managed restaurant inventory
- Coordinated schedules and assigned team members' shifts
- Trained new team members on company processes and procedures
- Counseled, mentored and disciplined staff
- Met 95% of sales targets.
Asst. Manager
McDonald's
07.1990 - 08.1998
- Successfully improved shift performance and reduced sick absence leave by 2.7%
- I was awarded employee of the month three times in a six month period
- I handled the hiring and firing of employees
- Trained new employees and performed job performance assessments
- Responsible for running Food service team of 20 + employees in fast food restaurant
- Managed inventory, customer relations, sales, and marketing
- Managed shifts
- Made periodic deposits
- Kept sales volume high by Making sure staff stayed in position given at beginning of shift, keeping down kitchen & drive thru times
- Inspecting kitchen making sure cabinets and freezers are stocked and appliances are working properly
- Assured customer satisfaction at all times
- Closed and opened restaurant
- Handled Schedule planning
- Trained New crew members & crew members learning new positions.
Education
BA - Psychology
NC Wesleyan College
Rocky Mount, NC12.2024
Associate's degree - Culinary Arts & Restaurant Management
Auguste Escoffier School of Culinary Arts-Boulder
Remote06.2023
Associate in Art -
Edgecombe Community College
Tarboro, NC05.2017
Skills
- Microsoft Office Suite
- Customer Service
- Leadership Experience
- Personal Assistant Experience
- Phone Etiquette
- Restaurant Experience
- Administrative experience
- Microsoft Outlook
- Multi-line Phone Systems
- Windows
- Food production
- Human resources
- Supervising experience
- Computer skills
- Dietary department experience
- Food preparation
- Case management
- Caregiving
- Driving
- Interviewing
- Communication skills
- Care plans
- Dementia care
- Alzheimer's care
- Crisis management
Certification
- Driver's License, December 2022
- CPR & First Aid, September 2014 to Present
- CRC, May 2017 to Present
- ServSafe Food Handler, Present
- Serv Safe Management Certification, Present
Groups
Red Cross Volunteer, Temporary shelters manager, food service in shelter
Assessments
- Food safety, Proficient, May 2021
- Office manager, Proficient, August 2020
- Customer service, Proficient, July 2020
- Call center customer service, Proficient, January 2022
Timeline
Assistant Manager
King Foods
10.2023 - Current
Income Maintenance Caseworker II
Edgecombe County Department Of Social Services
08.2022 - 02.2023
Asst. Manager
McDonald's
08.2018 - 02.2023
Estate Assistant
Hammond's Estate
09.2005 - 05.2018
Sales Agent/Customer Service Representative
Total Marketing Concepts
10.2000 - 08.2005
Assistant Manager
KFC
10.1998 - 05.2000
Asst. Manager
McDonald's
07.1990 - 08.1998
BA - Psychology
NC Wesleyan College
Associate's degree - Culinary Arts & Restaurant Management
Auguste Escoffier School of Culinary Arts-Boulder
Associate in Art -
Edgecombe Community College
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