Victoria Smith
Las Vegas,Nevada
Summary
Hardworking, Reliable and career-oriented Multi-talented support specialist effective at managing information, technical concerns, and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship-building and critical thinking skills. Bringing several years of experience in technology.
Overview
14
14
years of professional experience
Work History
Tech Support Specialist
GoDaddy Inc.
04.2022 - 03.2023
- Upload, maintain, and optimize website content
- Publish new content following the content calendar
- Optimize published content to meet new SEO and stylistic standards
- Collaborate with Marketing and IT teams to develop new web page layouts
- Seek ways to improve our content campaigns and publishing schedule
Premier Consultant Specialist
AT&T
03.2020 - 03.2022
- Performed Transfer of Billing & Responsibility
- Moved accounts from one account to another
- Assisted customers in paying their wireless bills through a secured form
- Assisted customers in purchasing new lines of service
- Assisted customers with the company application and online access
- Meeting company metrics and performances
Medical Data Analyst
UnitedHealth Group
Shelton, CT
02.2017 - 01.2020
- Entered and sorted Medical Providers
- Entered and corrected Sole and Group Practitioners
- Entered and sorted all Doctor’s information into database
- Utilized Citrix Software, Optum, Jabber, Unix Systems
IT Technical Support Specialist
Apple INC.
07.2013 - 12.2017
- Identified ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes
- Troubleshoot IOS Devices / Troubleshoot MAC Devices
- Handled all troubleshooting aspects of customer IOS Devices and MAC
- Customer Care Agent for AT&T-Convergys
- Handled inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations, and changes
- Answered in-coming support related phone calls as the first line of contact for the company and provided a positive customer satisfaction experience
- Handled customer acquisitions; Handled customer accounts Program Administrator/Coordinator
Senior Credit Card Processing Closer and Account Developer Merchants
Capital Access
Long Island, NY
02.2010 - 05.2013
- Telemarketer - Senior Closer within a 30-day time frame
- Oversee Department and Administrative Duties/ Monitor a dialing system; perform all secretarial and clerical duties
- Assisting in Department Marketing plans and strategies
- Provide clients with affordable credit card processing rates; Approve or Deny client applications
- Create all department forms, letters, applications and employee templates
Call Center Representative
Family Counseling Services
Mount Sinai, NY
05.2009 - 12.2010
- Provide affordable burial options
- Performed various administrative functions, such as ordering, maintaining an inventory of supplies; preparing email correspondence for families
- Scheduled family planning for the deceased or living
- Conducted Door - to - Door Funeral Marketing techniques
Education
Bachelor's Degree - Graphic Arts and Web Development & Design
Mercy College
New York, NY01.2007
Associates Degree - Business Management & Computer Engineering
Phoenix University
Phoenix, AZ01.1997
Skills
- Customer Service
- Call Center
- Customer Care
- Customer Support
- Microsoft Office
- Sales Experience
- Collections
- Multi-line Phone Systems
- Citrix
- IT Support
- Acquisitions
- Family Planning
- Operating Systems
- MySQL
- Web Development
- Linux
- Java
- SQL
- HTML5
- JavaScript
- Microsoft SQL Server
- XML
- Computer Science
- LAN
- AWS
- C/C
- User Interface (UI)
- Assessments
- Verbal Communication
- Customer focus & orientation
- Data Collection
- Customer Relationship Management
- Call Management
- Technical assistance
- Support Services
- Helpdesk operations
- Remote Support
- Technical background
- Troubleshooting and diagnostics
- Training and coaching
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Verbal Communication, 07/19, Proficient
- Customer service, 03/20, Completed
- Customer focus & orientation, 03/20, Highly Proficient
References
References available upon request.
Timeline
Tech Support Specialist
GoDaddy Inc.
04.2022 - 03.2023
Premier Consultant Specialist
AT&T
03.2020 - 03.2022
Medical Data Analyst
UnitedHealth Group
02.2017 - 01.2020
IT Technical Support Specialist
Apple INC.
07.2013 - 12.2017
Senior Credit Card Processing Closer and Account Developer Merchants
Capital Access
02.2010 - 05.2013
Call Center Representative
Family Counseling Services
05.2009 - 12.2010
Bachelor's Degree - Graphic Arts and Web Development & Design
Mercy College
Associates Degree - Business Management & Computer Engineering
Phoenix University
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