Victoria Smith

• Oversaw daily department operations, including personnel management, budgeting, and scheduling.
• Coordinated with cross-functional teams to ensure efficient workflow and effective communication.
• Developed and implemented policies and procedures to enhance operational efficiency.
• Provided training and mentorship to team members on best practices and operational procedures.
• Monitored employee productivity to identify areas for improvement and resource allocation.
• Resolved customer complaints promptly, maintaining high satisfaction ratings.
• Analyzed data to identify trends in customer needs, product demand, and operational efficiency opportunities.
• Prepared comprehensive reports summarizing key metrics, including customer satisfaction scores and cost savings.
• Led cross-functional teams to devise innovative solutions for enhancing operational efficiencies.
• Regularly evaluated existing processes to identify optimization opportunities.
• Partnered with vendors to negotiate service contracts to support operational goals.
• Enhanced workflow processes to implement best practices, reduce costs, and boost staff motivation and satisfaction.
• Analyzed, compiled, and presented statistical, financial, and production reports to senior leadership.
• Delegated tasks to staff while setting priorities and performance goals.
• Addressed customer inquiries and complaints, collaborating with supervisors to achieve departmental objectives.
• Guided employees in resolving complex issues and challenges.
• Cultivated relationships with customers, vendors, and stakeholders to ensure successful project outcomes.
• Assisted in developing and refining operational management policies and procedures.
• Created detailed reports summarizing project progress and performance metrics.

• Assisted in developing and refining operational management policies and procedures.
• Created detailed reports summarizing project progress and performance metrics.
• Organized team meetings to strategize on deadline management and issue resolution.
• Analyzed customer feedback data to derive actionable insights for service improvement.
• Managed daily workflow activities while providing necessary guidance and support.
• Managed relationships with Amazon Logistics and Amazon Physical Retail over 3 years, ensuring effective coordination and communication.
• Developed extensive knowledge of various carriers in the USA and established global connections.
• As a Telecoms Delivery Coordinator, played a pivotal role in the Service Delivery Team, ensuring timely and efficient delivery of products and services to customers worldwide, adhering to agreed success criteria and SLAs.

• Coordinated all scheduling for installations, tower builds, and customer service support for a fixed wireless and technology company.
• Set project goals and schedules in collaboration with owners and team members, ensuring alignment with project objectives.
• Reviewed site surveys and proposed timelines to understand project scope and facilitate effective planning.
• Maintained project schedules by managing deadlines and adjusting workflows as necessary to ensure timely delivery.
• Identified and addressed project gaps to promote a seamless workflow and enhance overall efficiency.

• Attention to Detail: Ensured accuracy and consistency in all design elements, identifying discrepancies and recommending improvements.
• Color Theory Expertise: Applied knowledge of color theory to verify color accuracy and alignment with brand standards across print and digital media.
• Technical Proficiency: Proficient in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) for evaluating design quality.
• Quality Assurance Processes: Developed and implemented quality assurance protocols to maintain high standards in design outputs.
• Feedback and Communication: Provided constructive feedback to designers and stakeholders, fostering collaboration and continuous improvement.
• Proofreading and Editing: Conducted thorough proofreading of design materials to eliminate errors and enhance overall quality.

Facilitated professional meetings and business lunches with clients to establish and strengthen relationships.

Cultivated relationships with potential and existing clients through regular communication, updates, and personalized outreach.

Followed up on successful sales contracts to enhance and further develop customer relationships.

Prepared comprehensive sales quotes and proposals for technology products tailored to potential clients' needs.

Utilized a range of sales techniques, including cold calling, surveying, and networking, to increase lead generation and business opportunities.

Completed required training hours to obtain certification as a Registered Behavior Therapist.

Collaborated with supervisors to design, develop, and implement individualized therapy plans for each client.

Participated in research projects focused on data monitoring and quality improvement initiatives.

Conducted assessments, including interviews, tests, and observations, to gather comprehensive information about clients.

Provided counseling to clients to support them in making positive life changes and overcoming dependencies.

Developed and implemented treatment plans based on clinical expertise and clients' specific needs.

Evaluated the effectiveness of treatment programs and made necessary modifications to adapt to clients' changing circumstances.

Guided clients in developing coping strategies and skills to address specific challenges.

Collaborated as part of a multidisciplinary team alongside social workers, nurses, doctors, education specialists, physiotherapists, and occupational therapists.