VICTORIA SMITH
Dallas,TX
Summary
Professional advocate with deep experience in enhancing customer satisfaction and driving impactful solutions. Known for building strong team collaborations and adapting to evolving needs, consistently achieving high customer retention and loyalty. Skilled in conflict resolution, effective communication, and process improvement, ensuring seamless customer experience. Recognized for reliability, strategic thinking, and results-driven approach.
Overview
17
17
years of professional experience
Work History
Senior Customer Advocate
New York Life Insurance Co
04.2020 - Current
- Collaborated with cross-functional teams to resolve high-priority customer concerns, ensuring positive outcomes.
- Streamlined communication processes for improved customer engagement and faster resolution times.
- Coached junior team members on best practices in customer service, fostering a culture of excellence and accountability within the department.
- Enhanced customer satisfaction by addressing and resolving complex issues efficiently.
- Assisted in the creation of internal policies that reinforced company values while prioritizing customer needs.
Real Estate Coordinator Senior
Cartus
01.2019 - 09.2020
- Managed tenant relations, addressing concerns promptly for increased satisfaction and retention rates.
- Collaborated with legal teams to ensure compliance with local regulations and reduce risk exposure.
- Analyzed market trends and provided recommendations on investment opportunities for portfolio growth.
- Continuously updated knowledge of industry best practices and professional development opportunities for both personal growth and improved job performance.
- Contributed to a positive work environment by collaborating effectively with team members from diverse backgrounds.
Real Estate Coordinator I & II
Cartus
11.2011 - 12.2018
- Worked with military members to understand requirements and provide exceptional service
- Interview members for specific real estate needs
- Resolve disputes between Real Estate Agents and members
- Liaison between Real estate agents and members to ensure all the real estate needs are met and maintaining the role involved in the transaction
- Contributed to a positive work environment by collaborating effectively with team members from diverse backgrounds.
- Analyzed market trends and provided recommendations on investment opportunities for portfolio growth.
Customer Service Rep/HSSI Underwriting
Bank of America
01.2009 - 08.2011
- Appointing reinsurance of policy if the degree of risk is high
- Carefully reviewing the insurance forms and applications and pointing out any discrepancies
- Maintaining an elaborated and correct documentation of the decisions taken and policies underwritten
- Assessing documents to identify the level of risk considering factors such as the condition of the property, health status and financial potency of the clients, etc
Customer Service Representative
United Health Care
06.2007 - 04.2010
- Responsible for speedy response to inbound customer calls
- Verified needed information to ensure accuracy and adherence to established policies
- Assisted in customer service for health care, also customers payments
- Disclosed and explained insurance policies in great detail
- Proficient in managing between 30 to 80 plus loans in pipeline
Education
Business -
Cedar Valley College
Lancaster, TXSkills
- Microsoft Office Programs
- Adobe Acrobat
- Access Database
- Notary Public
- Problem resolution
- Attention to detail
- Knowledge of TEXAS real estate laws
- Project-based learning advocate
- Multi-line phone talent
- Computer proficient
- Exceptional communication
- Training and coaching
- Brand representation
- Strong leadership
Timeline
Senior Customer Advocate
New York Life Insurance Co
04.2020 - Current
Real Estate Coordinator Senior
Cartus
01.2019 - 09.2020
Real Estate Coordinator I & II
Cartus
11.2011 - 12.2018
Customer Service Rep/HSSI Underwriting
Bank of America
01.2009 - 08.2011
Customer Service Representative
United Health Care
06.2007 - 04.2010
Business -
Cedar Valley College
Similar Profiles
Sheena A. SmithSheena A. Smith
Financial Services Professional at New York Life Securities/ New York Life InsuranceFinancial Services Professional at New York Life Securities/ New York Life Insurance
Rajeev SharmaRajeev Sharma
In House Lawyer and Independent Lawyer at Aviva India Ltd. Max New York Life Insurance Co. Ltd. and PNB MetLife Insurance Company Ltd.In House Lawyer and Independent Lawyer at Aviva India Ltd. Max New York Life Insurance Co. Ltd. and PNB MetLife Insurance Company Ltd.
GERRIAH PIGGEEGERRIAH PIGGEE
Absence Management Specialist at New York Life Insurance GroupAbsence Management Specialist at New York Life Insurance Group
TULSI PATELTULSI PATEL
Account Associate at New York Life Insurance CompanyAccount Associate at New York Life Insurance Company
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower