Victoria Smith
North Richland Hills
Summary
Dynamic Certified Account Coordinator with a proven track record at Composites One, excelling in account management and customer service. Demonstrated expertise in quality control and troubleshooting, enhancing department efficiency and client satisfaction. Skilled in Microsoft Office and known for exceptional phone and email etiquette, I consistently foster strong client and vendor relationships, driving successful outcomes.
Overview
13
13
years of professional experience
Work History
Certified Account Coordinator
Composites One
10.2017 - Current
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and demos account management teams.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Mitigated risk exposure for the organization with thorough contract review, negotiation, and drafting.
- Provided exceptional support to sales teams by assisting with proposal generation and contract review.
- Enhanced productivity by implementing efficient time management strategies for team members.
Customer Service Representative
Santander Consumer USA
09.2012 - 08.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO02-2019
Skills
- Account management
- Order management
- Troubleshooting and problem resolution
- Sales support
- Quality control
- Account oversight
- Account supervision
- Microsoft office
- Documentation and control
- Phone and email etiquette
- Schedule coordination
- Documentation and recordkeeping
Timeline
Certified Account Coordinator
Composites One
10.2017 - Current
Customer Service Representative
Santander Consumer USA
09.2012 - 08.2017
Associate of Science - Business Administration And Management
Colorado Technical University
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