VICTORIA SMITH
Red Oak
Summary
Results-driven behavioral support professional with strong focus on team collaboration and achieving positive outcomes. Skilled in crisis intervention, behavior modification, and individualized support plans. Adaptable and reliable, consistently meeting evolving needs. Known for effective communication, empathy, and solution-oriented approach.
Overview
14
14
years of professional experience
Work History
Teacher-Detention / ISS
Red Oak ISD
Red Oak
08.2025 - Current
- Facilitated individualized learning plans that addressed unique needs of students in in-school suspension programs.
- Developed and implemented behavior management strategies, resulting in increased student engagement.
- Monitored student progress and adjusted instructional methods to improve comprehension outcomes.
- Collaborated with teachers and counselors to integrate student support services effectively.
- Provided mentorship to at-risk students, fostering resilience and personal growth.
PE AIDE
Gateway Charter School
Dallas
08.2024 - 07.2025
- Assisted teachers in executing lesson plans and managing student behavior to enhance classroom dynamics.
- Monitored student participation and encouraged engagement to foster a positive learning environment.
- Collaborated with staff to create a safe and engaging learning environment.
- Set up and maintained sports equipment to ensure readiness and safety for physical education activities.
- Assisted in organizing physical education classes and activities for students.
Senior Customer Advocate
New York Life Insurance Co
04.2020 - 08.2024
- Enhanced customer satisfaction by addressing and resolving complex issues efficiently.
- Collaborated with cross-functional teams to resolve high-priority customer concerns, achieving positive customer experiences.
- Streamlined communication processes, enhancing customer engagement and reducing resolution times.
- Coached junior team members on customer service best practices, promoting a culture of excellence and accountability.
- Assisted in the creation of internal policies that reinforced company values while prioritizing customer needs.
Real Estate Coordinator Senior
Cartus
01.2019 - 09.2020
- Analyzed market trends and provided recommendations on investment opportunities for portfolio growth.
- Collaborated with legal teams, ensuring compliance with local regulations to mitigate risk exposure.
- Managed tenant relations, promptly addressing concerns to enhance tenant satisfaction and retention.
- Fostered a positive work environment through effective collaboration with diverse team members.
- Continuously updated knowledge of industry best practices and professional development opportunities for both personal growth and improved job performance.
Real Estate Coordinator I & II
Cartus
11.2011 - 12.2018
- Collaborated with military members to identify requirements and deliver tailored real estate solutions
- Acted as liaison between real estate agents and members to fulfill real estate needs throughout the transaction process
- Interview members for specific real estate needs
- Mediated disputes between real estate agents and members to achieve satisfactory resolutions
- Analyzed market trends and provided recommendations on investment opportunities for portfolio growth.
- Contributed to a positive work environment by collaborating effectively with team members from diverse backgrounds.
Education
Business -
Cedar Valley College
Lancaster, TXSkills
- Behavior and classroom management
- Student engagement
- Curriculum development
- Training and coaching
- Parent-teacher communication
- Conflict resolution
- Communication excellence
Timeline
Teacher-Detention / ISS
Red Oak ISD
08.2025 - Current
PE AIDE
Gateway Charter School
08.2024 - 07.2025
Senior Customer Advocate
New York Life Insurance Co
04.2020 - 08.2024
Real Estate Coordinator Senior
Cartus
01.2019 - 09.2020
Real Estate Coordinator I & II
Cartus
11.2011 - 12.2018
Business -
Cedar Valley College