Victoria Smollett
Center for Progressive Dentistry
Pensacola,FL
9
years of professional experience
Experienced hospitality professional with over 8 years in customer service and dining environments. Skilled in training staff, managing restaurant operations, processing cash transactions, and enhancing customer experiences. Background includes front desk responsibilities in dental offices, strengthening communication and organizational abilities. Recently relocated from Massachusetts to Pensacola, Florida.
Work History
Server Crew Member
7 Years 10 Months- Delivered exceptional customer service in high-volume environments, ensuring guest satisfaction and repeat business.
- Streamlined order processing by implementing efficient communication techniques with kitchen staff.
- Trained new servers on menu offerings, operational procedures, and customer engagement strategies.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
1 Year 5 Months- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining high satisfaction levels.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Trained and mentored new staff members on menu knowledge and service protocols.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- High upselling, Highscores with gift cards during holiday season, along with kickers for margaritas or toppings for the steak
Server
10 Months- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Implemented best practices for cleanliness and organization, improving operational efficiency in dining areas.
- Delivered exceptional customer service in fast-paced dining environment.
- Participated in team meetings, contributing ideas for improving overall restaurant operations and performance metrics.
Front Recpetionist
1 Year- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated patient intake processes, ensuring accurate data entry and documentation compliance.
- Assisted with insurance verification and billing inquiries, enhancing patient experience and satisfaction.
- Trained new front desk staff on operational procedures and customer service best practices.
- Developed communication protocols to streamline interactions between patients and dental staff.
- Oversaw daily office operations, maintaining a welcoming atmosphere for patients and visitors.
- Assisted in training new receptionists on company policies and procedures, fostering a supportive work environment.
Front Desk Specialist
6 Months- Coordinated front desk operations to enhance patient experience and streamline processes.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Trained new staff on front desk protocols and electronic health record systems.trwa\
- Educated new staff on operational procedures to ensure efficient front desk performance. on front desk protocols and electronic health record systems.trwa\
- Coordinated patient treatment plans, ensuring seamless communication between clinical staff and patients.
- Streamlined appointment scheduling processes, enhancing patient flow and reducing wait times.
Education
High School Diploma
Associate of Science - Radiology Technologist
Skills
Customer service
Customer support
Order management
Cash handling
Time management
Guest engagement
Problem-solving skills
Building relationships
Strong work ethic
Certified in basic life support (BLS)
Timeline
Front Desk Specialist
Center for Progressive Dentistry
02.2026 - 08.2026Read More
Front Recpetionist
Dentistry A to Z
01.2025 - 01.2026Read More
Server
Barretts' Ale House
05.2023 - 03.2024Read More
Server
Texas Roadhouse
11.2021 - 04.2023Read More
Server Crew Member
Dairy Queen
04.2017 - 02.2025Read More
Pensacola State College
Associate of Science from Radiology Technologist
Read More
MIddleboro Highschool
High School Diploma
Read More