Victoria Snow
Quincy,MA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
ProPivotal Staffing
03.2022 - Current
- Support technical developments, upgrades, and migrations in line with both internal and external business and technical roadmaps.
- Mentor junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
- Develop and execute customer success strategies, resulting in 50% increase in customer retention and 75% increase in renewals
Senior Care Coordinator
Point32Health
11.2018 - 03.2022
- Oversaw technical support operations in a fast-paced environment, while aligning quality assurance efforts with company roadmap.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Central Pricing Specialist
Brown Brothers Harriman
02.2018 - 11.2018
- Responsible for research and verification of system generated break reports, communicated with vendors regarding file delivery, suspect price levels, and market events
- Analyzed and tracked key metrics to develop accurate reports and data models to distribute to clients
- Worked closely with executive team during business development process to optimize efficiency within strategy and communications.
Client Services/Marketing Manager
Belmont Savings Bank
06.2015 - 02.2018
- Consistently met or exceeded sales targets by proactively identifying opportunities for business development within assigned territories.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Education
Bachelor of Arts - Business Management/Communication
Curry College
Milton, MA01.2015
Skills
- Forecasting abilities
- Upselling
- Sales Reporting
- Customer Relationship Management (CRM)
- Strategic Planning
- Account Servicing
Certification
- CSP: Certified Staffing Professional
- Sandler Sales Training
- Full Life Cycle (360) Recruiting
- Client Relationship Management
- B2B Enterprise Sales
- Data Analysis
- Human Resources
Technological Skills
- Proficient in suite of Microsoft Office tools: Excel, Outlook, Word, and Powerpoint
- Proficient in WorkDay, Salesforce, Tableau, iCIMS, ADP, Xenqu, and Google Docs
- Proficient in collaborative remote work tools: Teams, Zoom, and Webex
Timeline
Account Manager
ProPivotal Staffing
03.2022 - Current
Senior Care Coordinator
Point32Health
11.2018 - 03.2022
Central Pricing Specialist
Brown Brothers Harriman
02.2018 - 11.2018
Client Services/Marketing Manager
Belmont Savings Bank
06.2015 - 02.2018
Bachelor of Arts - Business Management/Communication
Curry College
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