Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria Sok

Hayward,CA

Summary

Dynamic and detail-oriented professional with expertise in customer service, visual merchandising, and front/back office operations. Seeking a challenging role where I can contribute to enhancing the customer experience, driving sales, and maintaining a visually appealing environment. Adept at adapting to new challenges and committed to supporting the overall success of the company. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Host | Server | Bartender | Cashier

Mr. Mahjong’s
San Francisco, CA
08.2024 - Current
  • Provide exceptional customer service in a fast-paced, high-volume environment, addressing inquiries, and ensuring guest satisfaction to foster repeat business.
  • Efficiently manage customer orders, prepare drinks, and process payments with accuracy and professionalism.
  • Craft a variety of cocktails, mixed drinks, and non-alcoholic beverages, adhering to company recipes and quality standards.
  • Maintain a clean, organized bar and dining area, ensuring a welcoming atmosphere, and smooth service during peak hours.
  • Collaborate with team members and management to optimize operational efficiency and meet customer needs.
  • Ensure compliance with health and safety regulations to deliver an outstanding guest experience.
  • Train and mentor new bartenders on drink preparation, customer service techniques, and bar operations.

Host| Cashier

Skylark
San Francisco, CA
07.2023 - Current
  • Process customer transactions with high accuracy, and adhere to company policies.
  • Resolve customer issues promptly, ensuring a positive experience, and repeat business.
  • Maintain a clean, organized checkout area to enhance the shopping experience.
  • Train new staff on customer engagement best practices, cash management, and company policies.
  • Managed front door operations and negotiated rates with customers to attract and retain bar clientele.
  • Assisted in various areas during peak times to ensure smooth operations.

Owner

Victoria Dog Services
Hayward, CA
01.2017 - Current
  • Operate and manage a successful dog services business, focusing on personalized training and customer satisfaction.
  • Develop and implement customized training programs for clients, ensuring effective pet behavior, and owner satisfaction.
  • Cultivate strong relationships with clients to encourage repeat business and referrals.
  • Ensured the safety and enjoyment of pups during care.
  • Ensured clients felt secure by providing constant care and attention to their dogs, supplemented with regular updates through pictures and videos.

Assistant PE/MF Instructor & Supervisor

Rising Star Montessori School
Alameda, CA
08.2017 - 01.2020
  • Led physical education and movement activities, fostering a positive and engaging learning environment for students.
  • Supervised classroom activities and ensured that safety protocols were followed.
  • Designed lesson plans tailored to diverse learning styles, increasing student participation, and engagement.
  • Assisted head teachers in organizing and preparing the classroom for optimal learning.
  • Provided comprehensive support across various school departments, ensuring smooth operations and coverage.

Recreational Leader 1

Oakland Parks and Recreation
Oakland, CA
01.2015 - 01.2017
  • Led recreational programs and activities for various age groups, encouraging community participation and engagement.
  • Supervised staff and volunteers to ensure smooth and effective program execution.
  • Enforced rules of conduct while maintaining a fun atmosphere for all involved.
  • Gathered, operated and maintained equipment and supplies necessary for planned activities.
  • Organized outdoor games, arts and crafts, sports, and other recreational activities.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Developed relationships with parents and guardians by providing feedback about their child's progress and performance.
  • Supervised and coordinated work activities of personnel.
  • Led diverse recreational programs and activities, fostering community engagement across various age groups.

Sales Associate, Zone Leader, Visual

Forever 21
San Francisco, CA
01.2012 - 01.2015
  • Delivered exceptional customer service, consistently achieving high customer satisfaction scores
  • Mentored and trained new team members, fostering a collaborative and supportive work environment
  • Managed visual merchandising and in-store displays, enhancing store aesthetics and driving sales
  • Worked closely with management to implement promotional strategies, boosting foot traffic and sales performance
  • Assisted in inventory management to maintain optimal stock levels and ensure product availability

Education

High School Diploma -

Oakland Unified School District
01.2011

Skills

  • Cash handling
  • Transaction processing
  • Inventory management
  • Communication
  • Interpersonal skills
  • Problem solving
  • Visual merchandising
  • Store operations
  • Team collaboration
  • Customer service
  • Organization
  • Attention to detail
  • Health and wellness products
  • Multitasking proficiency
  • Task prioritization
  • Strong interpersonal skills
  • Adaptable to change
  • Staff coordination

References

Available upon request

Timeline

Host | Server | Bartender | Cashier

Mr. Mahjong’s
08.2024 - Current

Host| Cashier

Skylark
07.2023 - Current

Assistant PE/MF Instructor & Supervisor

Rising Star Montessori School
08.2017 - 01.2020

Owner

Victoria Dog Services
01.2017 - Current

Recreational Leader 1

Oakland Parks and Recreation
01.2015 - 01.2017

Sales Associate, Zone Leader, Visual

Forever 21
01.2012 - 01.2015

High School Diploma -

Oakland Unified School District

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Victoria Sok