Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Victoria Solis

Jacksonville,FL

Summary

A bilingual and team-oriented client relations expert with over 8 years experience in maintaining client relationships, satisfaction, and troubleshooting.

Overview

9
9
years of professional experience

Work History

Recruiter

Hueman
01.2022 - Current
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on job boards, created flyers and ads.
  • Coordinated schedules to arrange management interviews with applicants.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Trained other colleagues.

Leasing Consultant

Inland Residential Real Estate Services LLC
10.2021 - 12.2022
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Planned special events such as pizza party, food truck and meet and greet.

Front Desk Receptionist

Southeast Orthopedic Specialists
03.2021 - 10.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Client Representative

Availity
10.2020 - 03.2021
  • Resolved customer service inquiries that required research and interactions with carriers or agents.
  • Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.
  • Logged and responded to client inquiries to improve service processes.
  • Assisted clients with website issues.
  • Entered Insurance claims for the clients.

Experience Maker

YMCA
04.2015 - 10.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained personnel records and updated internal databases to support document management.
  • Assisted with payments, personal training scheduling and camps.
  • Gave facility tours.
  • Assisted with several events.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Bachelor of Arts - Psychology

University of North Florida
Jacksonville, FL
04.2019

Skills

  • Critical Thinking
  • Communication
  • Partnership Development
  • Microsoft Office
  • Customer Service
  • Spanish Fluency
  • Interviewing Clients

Additional Information

  • Minor in ASL

Languages

Spanish
Native or Bilingual

Timeline

Recruiter

Hueman
01.2022 - Current

Leasing Consultant

Inland Residential Real Estate Services LLC
10.2021 - 12.2022

Front Desk Receptionist

Southeast Orthopedic Specialists
03.2021 - 10.2021

Client Representative

Availity
10.2020 - 03.2021

Experience Maker

YMCA
04.2015 - 10.2020

Bachelor of Arts - Psychology

University of North Florida

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Victoria Solis