VICTORIA SONNEBORN
Sneads Ferry,NC
Summary
Motivated to pursue a career as an LPN, eager to further experience in the medical field. A decade of expertise in dynamic environments, proven ability to efficiently manage charts, set up patient rooms, and facilitate diagnostic procedures by conducting laboratory tests and administering medications. Known for positive and enthusiastic demeanor, excels in communication, fostering strong connections with patients and colleagues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Care Scheduler
Porters Neck Village
10.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Medical Assistant
Johnston Pain Management
01.2023 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms and allergies
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented vital signs and health history for patients in clinic and hospital environments
- Called and faxed pharmacies to submit prescriptions and refills
- Taught patients about medications, procedures, and care plan instructions
- Obtained pre- and post-treatment vital signs and weight
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Front Desk/Medical Assistant
All Star Pain Management And Regenerative Medicine
11.2020 - 05.2022
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms and allergies
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented vital signs and health history for patients in clinic and hospital environments
- Called and faxed pharmacies to submit prescriptions and refills
- Taught patients about medications, procedures and care plan instructions
- Obtained pre- and post-treatment vital signs and weight
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Physical Therapy Aide
Tech, Aquafit Physical Therapy
08.2019 - 04.2020
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments
- Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility
- Recorded patient status in progress notes
- Communicated with physicians to provide updates on patient care
Server/Bartender
Chillis
05.2015 - 07.2019
- Explained menu items and suggested appropriate options for food allergy concerns
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
Server/Bartender/WCT Trainer
Buffalo Wild Wings
04.2013 - 05.2015
CAN/STNA
Sally Bluestein
01.2013 - 01.2015
STNA/REHAB AID
Cedar Village Retirement
09.2012 - 05.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Sales Associate
Victoria Secret
09.2012 - 09.2013
Sales Associate
Victoria Secret
03.2012 - 09.2012
STNA/CNA
Otterbein Retirement Home
06.2007 - 02.2012
Education
Certification - Billing And Coding
Caring For Life
Jacksonville02-2025
Medical Assisting -
Caring For Life
Jacksonville, NC01.2022
Associates of Science -
Cape Fear Community College
Wilmington, NC01.2019
Associate of Applied Science - Health Science
University of Cincinnati
Cincinnati, OH06.2013
General Studies - Photography
Springboro High School
Springboro, Ohio01.2009
STNA - Graphic Design
Warren County Career Center
Lebanon, OH01.2009
Skills
- Treatment Room Preparation
- Examination Preparation
- Customer Service
- Medical Terminology
- Critical Thinking
- Medical Histories and Vital Statistics
- Advanced Anatomy Knowledge
- EMR Systems
- Monitoring Patient Progress
- Medical History Collection
- Operating EKG Equipment
- Completing Insurance Forms
- Professional Bedside Manner
- Appointment Scheduling Software
- Performing Immunizations
- Administering Vaccines
- Front Desk Operations
- Customer Complaint Resolution
- Fluoroscopy
- Teamwork and collaboration
- Problem-solving
- Data entry
- Patient scheduling
- Patient registration
- Medical terminology
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- CMA - Certified Medical Assistant
- CPR Certified
Timeline
Home Care Scheduler
Porters Neck Village
10.2024 - Current
Medical Assistant
Johnston Pain Management
01.2023 - 06.2024
Front Desk/Medical Assistant
All Star Pain Management And Regenerative Medicine
11.2020 - 05.2022
Physical Therapy Aide
Tech, Aquafit Physical Therapy
08.2019 - 04.2020
Server/Bartender
Chillis
05.2015 - 07.2019
Server/Bartender/WCT Trainer
Buffalo Wild Wings
04.2013 - 05.2015
CAN/STNA
Sally Bluestein
01.2013 - 01.2015
STNA/REHAB AID
Cedar Village Retirement
09.2012 - 05.2014
Sales Associate
Victoria Secret
09.2012 - 09.2013
Sales Associate
Victoria Secret
03.2012 - 09.2012
STNA/CNA
Otterbein Retirement Home
06.2007 - 02.2012
Associates of Science -
Cape Fear Community College
General Studies - Photography
Springboro High School
Certification - Billing And Coding
Caring For Life
Medical Assisting -
Caring For Life
Associate of Applied Science - Health Science
University of Cincinnati
STNA - Graphic Design
Warren County Career Center
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