Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Sookiasian

Corpus Christi,TX

Summary

  • Experienced with wellness program development and implementation. Utilizes health promotion strategies to enhance employee well-being and organizational performance. Track record of effective team leadership and fostering culture of health and wellness.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Membership & Wellness Director

YMCA of the Coastal Bend
01.2019 - 01.2025
  • Managed a team of 15-20 member service staff and instructors who helped onboard new members by showing the benefits of the facility and tailoring services to their needs.
  • Led wellness initiatives, increasing member retention. Developed targeted fitness programs, resulting in a 30% uptake in Group X Classes.
  • Fostered partnerships with local businesses, expanding community outreach. Coordinated with diverse teams to organize health fairs and fundraising events, boosting YMCA visibility.
  • Mentored staff in customer service excellence, improving member satisfaction scores. Provided guidance on health and safety protocols, ensuring a secure environment.
  • Analyzed membership trends to tailor services, resulting in improved retention rates. Utilized data-driven insights to optimize resource allocation and program offerings

Personal Trainer

The YMCA of the Coastal Bend
01.2018 - 01.2022
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Increased client retention through consistent communication, motivation, and support.

Member Service Representative

Ymca of the Coastal Bend
09.2017 - 12.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Education

Communications

Del Mar College
Corpus Christi, TX

Austin High School
Austin, TX
2008

Skills

  • Health promotion
  • Physical fitness expertise
  • Nutrition & Wellness coaching
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • CPR certification
  • Effective communication

Certification

ISSA Certified Personal Trainer

Timeline

Membership & Wellness Director

YMCA of the Coastal Bend
01.2019 - 01.2025

Personal Trainer

The YMCA of the Coastal Bend
01.2018 - 01.2022

Member Service Representative

Ymca of the Coastal Bend
09.2017 - 12.2018

Communications

Del Mar College

Austin High School
Victoria Sookiasian