Victoria Sookiasian
Corpus Christi,TX
Summary
- Experienced with wellness program development and implementation. Utilizes health promotion strategies to enhance employee well-being and organizational performance. Track record of effective team leadership and fostering culture of health and wellness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Membership & Wellness Director
YMCA of the Coastal Bend
01.2019 - 01.2025
- Managed a team of 15-20 member service staff and instructors who helped onboard new members by showing the benefits of the facility and tailoring services to their needs.
- Led wellness initiatives, increasing member retention. Developed targeted fitness programs, resulting in a 30% uptake in Group X Classes.
- Fostered partnerships with local businesses, expanding community outreach. Coordinated with diverse teams to organize health fairs and fundraising events, boosting YMCA visibility.
- Mentored staff in customer service excellence, improving member satisfaction scores. Provided guidance on health and safety protocols, ensuring a secure environment.
- Analyzed membership trends to tailor services, resulting in improved retention rates. Utilized data-driven insights to optimize resource allocation and program offerings
Personal Trainer
The YMCA of the Coastal Bend
01.2018 - 01.2022
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
Member Service Representative
Ymca of the Coastal Bend
09.2017 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
Communications
Del Mar College
Corpus Christi, TXAustin High School
Austin, TX2008
Skills
- Health promotion
- Physical fitness expertise
- Nutrition & Wellness coaching
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- CPR certification
- Effective communication
Certification
ISSA Certified Personal Trainer
Timeline
Membership & Wellness Director
YMCA of the Coastal Bend
01.2019 - 01.2025
Personal Trainer
The YMCA of the Coastal Bend
01.2018 - 01.2022
Member Service Representative
Ymca of the Coastal Bend
09.2017 - 12.2018
Communications
Del Mar College
Austin High School
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