Experienced with wellness program development and implementation. Utilizes health promotion strategies to enhance employee well-being and organizational performance. Track record of effective team leadership and fostering culture of health and wellness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Membership & Wellness Director
YMCA of the Coastal Bend
01.2019 - 01.2025
Managed a team of 15-20 member service staff and instructors who helped onboard new members by showing the benefits of the facility and tailoring services to their needs.
Led wellness initiatives, increasing member retention. Developed targeted fitness programs, resulting in a 30% uptake in Group X Classes.
Fostered partnerships with local businesses, expanding community outreach. Coordinated with diverse teams to organize health fairs and fundraising events, boosting YMCA visibility.
Mentored staff in customer service excellence, improving member satisfaction scores. Provided guidance on health and safety protocols, ensuring a secure environment.
Analyzed membership trends to tailor services, resulting in improved retention rates. Utilized data-driven insights to optimize resource allocation and program offerings
Personal Trainer
The YMCA of the Coastal Bend
01.2018 - 01.2022
Educated clients on proper exercise techniques, reducing risk of injury during workouts.
Motivated clients to stay on track with fitness goals with positive and friendly approach.
Trained clients during strength training, cardio vascular exercise, and stretching.
Assisted clients with personal fitness goals through realistic objectives.
Increased client retention through consistent communication, motivation, and support.
Member Service Representative
Ymca of the Coastal Bend
09.2017 - 12.2018
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Processed account transactions accurately, ensuring proper documentation and timely processing.
Handled complaints with prompt, courteous service to uphold professional reputation.