Victoria Sopivnic
East Falmouth,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Benefits Coordinator
Department Of Veterans' Services
07.2023 - Current
- Explaining benefits to plan participants in easy to understand terms in order to educate each on available options.
- Serving as primary point of contact for applicants benefits inquiries, resolving issues promptly and accurately.
- Ensuring compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
- Maintaining up-to-date knowledge on industry trends and legislative changes to ensure ongoing compliance with applicable laws and regulations regarding veterans benefits.
- Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensuring accurate record-keeping with diligent data entry and database management for vital company information.
- Promoting a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Patient Access Representative
CHC Community Health Center
10.2022 - 07.2023
- Applying HIPAA privacy and security regulations while handling patient information, sending and receiving x-rays, referrals, and ROI to other offices, importing x-rays, and Doctors' Reports into the DEXIS.
- Verifying demographics and insurance information to register patients in EPIC and Dentrix.
- Registering New Patients and verifying Private and MassHealth Insurance, calling and scheduling their first appointments.
- Scheduling follow-up appointments, rescheduling, and making sure Medical Updates are up to date and if any Medical Clearance is needed.
- Obtaining necessary signatures for privacy laws and consent for treatment.
- Explaining various admission forms and policies, and acquiring signatures for consent.
- Calling insurance companies and verifying patient coverage.
- Submitting fees and claims to insurance companies manually or digitally.
- Submitting Prior-Authorization to insurance companies manually and digitally.
- Processing Approvals and Denials in the Dentrix.
- Receiving Prescriptions, Reports and Letters from Insurance company and submitting, signing the paperwork and sending it back.
Assistant Manager
Retail
02.2016 - 09.2022
- Worked as a full-time Assistant manager for several brands such as CVS, OLD NAVY, and Target.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Oversaw daily operations, maintenance and administration of various properties.
- Assisted in store opening by setting up office space, computers and cash registers.
- Organized working processes between department supervisors cutting wasted time and materials.
- Evaluated performance of team members and provided consistent coaching to improve skills.
Recruitment and Development Specialist
Coca-Cola
07.2015 - 02.2016
- Assisted with recruiting functions by placing employment ads and reviewing job applications.
- Assisted candidates with application processes by answering questions about applications, performing background checks, providing I-9 forms, and handling drug screening paperwork.
- Updated employee records for hiring, terminations, transfers, and promotions.
- Supervised, coached, and mentored recruiters to achieve individual and school recruitment targets.
- Defined recruitment quotas, developed marketing budgets, and maintained staffing levels to achieve recruitment goals.
- Maintained the current calendar of job fairs and employment opportunities in each state.
- Recruited 75 candidates in 8 months and used diverse screening tools to identify qualified talent.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Education
Certificate - SHINE Counselor
Executive Office of Elder Affair
Barnstable, MA06.2024
Bachelor of Science - Sociology And Social Assistance
USM
06.2011
Skills
- Planning & organizing
- Data management
- Team management
- Customer service
- Analytical
- Computer skills
Timeline
Benefits Coordinator
Department Of Veterans' Services
07.2023 - Current
Patient Access Representative
CHC Community Health Center
10.2022 - 07.2023
Assistant Manager
Retail
02.2016 - 09.2022
Recruitment and Development Specialist
Coca-Cola
07.2015 - 02.2016
Certificate - SHINE Counselor
Executive Office of Elder Affair
Bachelor of Science - Sociology And Social Assistance
USM
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