Victoria Spaid
Gettysburg,SD
Summary
With a solid background at Hughes County Jail, I excel in crisis management and effective gathering of information for writing documents, verbal pass ons or computer entries of highly confidential personal information for city, county or federal agencies in a safe and timely manner while maintaining highly confidentiality. My expertise in emergency response and relationship building, coupled with a track record of reducing inmate altercations, showcases my ability to maintain order and foster cooperative relationships. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. I was educated on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
I have strong analytical and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2024
2024
years of professional experience
Work History
Correctional Officer
South Dakota Women’s Prison
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Counselor
Friendship House
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Guided clients in developing skills and strategies for dealing with problems.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Guided clients in development of personal goals and strategies for achieving them.
- Enhanced client emotional well-being by conducting individual and group therapy sessions.
- Led psychoeducational groups to increase awareness and understanding of mental health issues.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Enhanced family dynamics by providing family counseling sessions.
- Designed and implemented prevention programs that addressed community mental health needs.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Provided education on mental health topics and resources to clients.
Counselor
Pennington Co Detox Detention
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Enhanced therapeutic alliance through empathetic listening and validation of client experiences.
- Provided crisis intervention services, offering immediate support and stabilization.
- Enhanced client emotional well-being by conducting individual and group therapy sessions.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Led psychoeducational groups to increase awareness and understanding of mental health issues.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Listened to clients' concerns and provided encouragement and support.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Facilitated group counseling sessions to support and encourage client growth.
- Educated clients on dangers of substance abuse and prevention techniques.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Supervised meetings with family members to help create support system for clients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Admission Specialist
Avera St. Mary's Hospital
08.2022 - 06.2023
- Assisted hospital patient applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with process and implementation of admissions paperwork in the emergency room as applications were considered for admission or discharge.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Completed confidential admissions duties with timeliness and accuracy.
- Enhanced the efficiency of the admissions process by streamlining application procedures and implementing online tools.
- Performed filing, billing and routing messages to appropriate people for in Admissions and Billing
- Participated in new admissions policies that aligned with institutional goals and met legal requirements for nondiscrimination.
- Reviewed and verified highly confidential data on all submitted documentation
- Developed and maintained business relationships with incoming phone calls or referring emergency agencies to increase safe and healthy admissions.
- Completed preliminary paperwork for incoming and outgoing patients in Emergency Room and Hospital Admissions
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Obtained updated contact information from all subjects and verified data for accuracy.
Intake Officer/ Correctional Officer
Hughes Co Juvenile Detention
11.2013 - 10.2020
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
- Ensured compliance with relevant regulations by meticulously reviewing documentation for accuracy and completeness before submission.
- Coordinated with multiple departments to ensure seamless client onboarding experience.
- Streamlined client intake process by implementing an efficient case management system.
- Demonstrated adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness.
- Mentored new hires, sharing insights gained from years of experience and contributing to their successful integration into the team.
- Maintained detailed records of all client interactions in a secure database system.
- Managed a high volume of cases, prioritizing workload for optimal efficiency.
- Performed daily typing and filing for major crimes unit.
- Observed strict confidentiality guidelines to properly secure information and data.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Investigated and responded to incidents of inmate misconduct.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Administered drug tests to inmates.
- Restrained juvenile inmates when disturbances required physical intervention.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Correctional Officer
Hughes County Jail
07.2012 - 10.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Received and accounted for personal possessions and determined inmate work assignments.
- Bolstered team morale and cooperation through effective leadership and communication.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Enhanced staff training programs, leading to improved operational standards.
- Streamlined inmate check-in and processing, increasing efficiency.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Education
BSW - Social Work
Oglala Lakota College
Rapid City, SDAssociate Of Arts - Alcohol Counselor
Oglala Lakota College
Rapid City, SD05.2010
Skills
- De-Escalation Techniques
- Conflict resolution skill
- Mental health awareness
- Correctional facility procedures
- Policy Enforcement
- Safety and security enforcement
- Observation
- Stress Tolerance
- Relationship building and management
- Crisis Management
- Weapons training
- Substance Abuse Knowledge
- Crisis intervention training
- Booking procedures
- Suicide Prevention
- Gang Awareness
- State and federal laws knowledge
- File and record maintenance
- Records Management
- Juvenile court procedures
- Crisis Prevention Intervention (CPI)
- Ethical standards of conduct
- First aid and CPR certified
- Regulation compliance
- Non-violent intervention
- Behavioral disorders familiarity
- Excellent problem solver
- Courtroom practices familiarity
- Organizational Skills
- Problem-Solving
- Decision-Making
- Firearms Training
- Safety and Security
- Written Communication
- Excellent Communication
- Multitasking
Timeline
Admission Specialist
Avera St. Mary's Hospital
08.2022 - 06.2023
Intake Officer/ Correctional Officer
Hughes Co Juvenile Detention
11.2013 - 10.2020
Correctional Officer
Hughes County Jail
07.2012 - 10.2020
Correctional Officer
South Dakota Women’s Prison
Counselor
Friendship House
Counselor
Pennington Co Detox Detention
BSW - Social Work
Oglala Lakota College
Associate Of Arts - Alcohol Counselor
Oglala Lakota College
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