Victoria Stackhouse
Pompton Plains,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Junior Project Manager
B&B McEntee Construction
Wayne, NJ
01.2023 - 11.2024
- Achieved better budget accuracy by thoroughly evaluating project details.
- Negotiated competitive pricing with trusted suppliers
- Assisted in coordinating purchasing efforts for projects
- Completed notarization duties on demand
- Prepared billing documents upon request
- Engaged with tasks outside the job description
- Created proposals as needed reviewed by a superior prior to submission
- Took part in site visits for better proposal accuracy
Call Time Operations Manager
Sterling Strategies
Remote
01.2022 - 04.2023
- Assisted in developing systems and procedures to improve operational quality and team efficiency.
- Promoted superior experience by addressing client and employee concerns, demonstrating empathy, and resolving problems swiftly.
- Weekly creation and maintenance of company-wide master schedule to promote organizational efficiency.
- Gathered data from 60 employees and 30 clients to develop weekly work schedules, enabling proper staffing for each shift.
- Prepared monthly and deliverable-based invoicing for roughly 30 clients.
- Onboarded new accounts, set up QuickBooks records, and input accurate billing data.
- Skilled at working independently and collaboratively in team environment.
- Proved successful working within tight deadlines and fast-paced environment.
- Participated in various team projects, demonstrating ability to work collaboratively and effectively.
Customer Service Representative/Invoice Clerk
EAI Education
Oakland, NJ
07.2016 - 12.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls daily with minimal wait times answering.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed invoicing and payment processing operations.
- Entered minimum of 50 - 75 invoices and purchase orders daily into company's system to enable proper tracking and record keeping.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance
Education
No Degree - Project Management
Coursera
Online07.2023
No Degree - Sales And Marketing Education
HubSpot
Online04.2023
Associates - Science - Business Administration
Atlantic Cape Community College
Cape May Court House, NJ2013
Skills
- Google Drive
- Microsoft Office
- Documentation
- Kickoff Meetings
- Team Meetings
- Problem-Solving Ability
- Project Management Abilities
- Internal and External Communications
- Status Meetings
- Calendar Maintenance
Additional Information
Additional Work History and References are available upon request.