Victoria Standish
Denton,TX
Summary
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance my 16 years of customer experience and 12 including management.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Texas Health Presbyterian Hospital
07.2021 - 12.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
- Assisted in the resolution of discrepancies within vital records databases, ensuring consistent and accurate data storage practices were maintained.
- Checked patient insurance, demographic, and health history to keep information current.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Demonstrated adaptability when faced with unique situations or challenging circumstances in handling customer accounts.
- Specialist in Financial Counseling, Birth Certificate,Insurance Verification,ER Admit,Referrals and collections.
Assistant Manager
The Buckle
01.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Cross-trained existing employees to maximize team agility and performance.
- Created customized reports detailing workforce metrics such as attendance rates, tardiness incidents, and average shift lengths for informed decision-making processes among management staff members.
Clerical/Scheduling
Fox Electric
05.2017 - 07.2021
- Customer Service/Data entry
- Accounting assistant
- Purchasing Department
- Permit and compliance specialist
Admin Specialist
Medical City
10.2016 - 05.2017
- Registering Patients
- Collecting Copays and Deductibles
College Program Manager
Advanced-Online
03.2014 - 10.2016
- Customer Service
- Answering Phones, Translation
- In charge of 85 Accounts
- Making sales, Marketing, Visuals and Communication on business results
- Leadership and Management
- Training on Merchandise and Growth Development
Receptionist /Lead
Denton Family Health Care Clinic
08.2012 - 03.2014
- Customer Service and Translation
- Registering Patients
- Billing and Coding
- Handling correspondence and managing front desk to insure high KPIS and Surveys
Shift Supervisor
CVS Pharmacy
06.2011 - 03.2012
- Customer Service
- 100% project completion on time while meeting strict timelines and requirements
- Take necessary actions for new hire and training with appropriate evaluation, Payroll
- Providing help in our pharmacy when in high demand such as answering phone calls, taking messages, checking out customers, and getting their prescription
- Being well educated in the photo department
- Managing the team to exceed tasks and customer service
- Making sales, Meeting Budget and Training on Shrink
- Handling the outside vendors and making sure all product was accounted for and put in the proper place
- Handling correspondence
Lead
The Children’s Place
07.2010 - 10.2011
- Manage KPIS, Associates and Payroll/Time Keeping
- In Charge of Visuals/Marketing
- Training all new employees/ cash flow
Education
Texas Center for Massage Therapy
01.2015
NCTC
01.2012
High School Diploma -
John H Guyer High School
Denton, TX06-2008
Skills
- Microsoft Windows
- Excel
- Insurance verification
- Time management
- HIPAA compliance
- Patient registration
- CPI compliance
- Vital Statistics
Languages
Spanish
Full Professional
Timeline
Assistant Manager
The Buckle
01.2023 - 10.2024
Patient Access Representative
Texas Health Presbyterian Hospital
07.2021 - 12.2024
Clerical/Scheduling
Fox Electric
05.2017 - 07.2021
Admin Specialist
Medical City
10.2016 - 05.2017
College Program Manager
Advanced-Online
03.2014 - 10.2016
Receptionist /Lead
Denton Family Health Care Clinic
08.2012 - 03.2014
Shift Supervisor
CVS Pharmacy
06.2011 - 03.2012
Lead
The Children’s Place
07.2010 - 10.2011
NCTC
Texas Center for Massage Therapy
High School Diploma -
John H Guyer High School
Similar Profiles
Rema AlsaidRema Alsaid
Registered Nurse at Texas Health Presbyterian Hospital-Mental HealthRegistered Nurse at Texas Health Presbyterian Hospital-Mental Health
Freda DanielFreda Daniel
Occupational Therapist-PRN at Texas Health Presbyterian Hospital Flower MoundOccupational Therapist-PRN at Texas Health Presbyterian Hospital Flower Mound
LIEZL JOY FLORESLIEZL JOY FLORES
Charge Nurse at Texas Health Presbyterian HospitalCharge Nurse at Texas Health Presbyterian Hospital
Candice JoinerCandice Joiner
Admissions Specialist at Texas Health Presbyterian HospitalAdmissions Specialist at Texas Health Presbyterian Hospital
Pradeep KumarPradeep Kumar
Cloud Network Engineer at NOV EnergyCloud Network Engineer at NOV Energy