Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Stark

San Diego,CA

Summary

Caring and compassionate RBT experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

RBT

Comprehensive Autism Center
02.2023 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Used Skills Logbook to document patient information, progress notes, and treatment plans.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Developed and implemented reinforcement systems to encourage positive behaviors.

Secretary

Murphy Canyon Little League
03.2020 - 05.2023
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Compose, type, and distribute meeting notes, routine correspondence, and reports
  • Conduct searches to find needed information, using such sources as the Internet
  • Coordinate conferences and meetings.

Customer Service Representative

The Baby's Brew
05.2020 - 01.2023
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Provided account information to customers and explained bill service policies and customer rights
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Utilized automated systems to log and retrieve call information
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Investigated and researched issues to determine root causes and appropriate resolution methods.

Education

High School Diploma -

Colonial Forge High School
Stafford, VA
06.2010

Skills

  • Microsoft Word
  • Microsoft PowerPoint
  • Customer Relations
  • Active Listening
  • Customer Service
  • Community Health Center Credentialing
  • Mental Health Support
  • Computerized Time Management Systems
  • Lesson Preparation
  • Constructive Feedback
  • Maintenance Programs
  • Team Meetings
  • Statistical Data
  • Differentiated Instruction
  • Positive Interactions
  • Behavior Improvements
  • Autism and Spectrum Disorders

Certification

  • RBT - Registered Behavior Technician

Timeline

RBT

Comprehensive Autism Center
02.2023 - Current

Customer Service Representative

The Baby's Brew
05.2020 - 01.2023

Secretary

Murphy Canyon Little League
03.2020 - 05.2023

High School Diploma -

Colonial Forge High School

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Victoria Stark