Victoria Stephen
Katy
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
flex pro meals
01.2021 - 02.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Answered customer inquiries via phone, email, and chat.
Customer Service Cashier
HEB Grocery Store
Houston
02.2016 - 12.2020
- Operated cash registers to process payments for goods and services.
- Provided excellent customer service by helping customers locate items they were looking for.
- Scanned items and checked pricing on cash register for accuracy.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Processed credit card transactions accurately and efficiently.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Enumerator
U.S Census Bureau
Houston
07.2019 - 12.2019
- Consulted with clients to indentify survey needs and specific requirements.
- Gathered information on respondents' age, income, education level, occupation, and other personal characteristics.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Delegated duties to enumerators and submitted completed assignments to management.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Assisted individuals in filling out applications or questionnaires.
- Provided assistance to non-English speakers in translating census materials, verifying comprehension.
Education
High School Diploma -
Taylor High School
05-2018
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Bilingual Customer Support
- Complaint resolution
- Account updating
- Phone Etiquette
- Proficient in MS office
- Team player with excellent communication skills
- Reliable, Flexible, and Ambitious
- Attention to detail
- Problem Solving
- Self motivated with a strong desire to learn
- CRM Software
- Data organization
- Order processing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
flex pro meals
01.2021 - 02.2024
Enumerator
U.S Census Bureau
07.2019 - 12.2019
Customer Service Cashier
HEB Grocery Store
02.2016 - 12.2020
High School Diploma -
Taylor High School
Some College (No Degree) -
Houston Community College
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