Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Stinyard

Houston,TX

Summary

Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.

Overview

7
7
years of professional experience

Work History

Operations Production Lead

Daikin
03.2021 - Current
    • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
    • Monitored workers on site during production activities for safety procedures compliance.
    • Updated production metrics and facilitate regular team communication.
    • Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.

Assistant Manager

Citi Trends
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Supervisor

Daikin
05.2019 - 03.2021

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Brazer Lead

Daikin
02.2017 - 05.2019
  • Examined structure and texture of parts to detect imperfections.
  • Removed rough spots from work pieces with portable grinders, hand files and scrapers.
  • Repaired manufactured products by dismantling, straitening, reshaping, and reassembling parts.
  • Inspected welds and checked critical measurements to meet specifications.

Education

Associate of Applied Science -

Court Reporting Institute of Houston
Houston, TX

Skills

  • Product Promotion
  • Critical Thinking
  • Team Development
  • Membership Inquiries and Renewals
  • Quality Control
  • Customer Account Updates
  • Collaborative Environments
  • Product Knowledge
  • Information Storage
  • Transcribing Information
  • Typing Manuscripts
  • Verifying Dates
  • Customer Retention Strategies
  • Document Control
  • Policy and Procedure Adherence
  • Merchandise Orders and Exchanges
  • Customer Implementation Support
  • Billing Adjustments and Refunds
  • Product Availability

Timeline

Assistant Manager

Citi Trends
10.2022 - Current

Operations Production Lead

Daikin
03.2021 - Current

Supervisor

Daikin
05.2019 - 03.2021

Brazer Lead

Daikin
02.2017 - 05.2019

Associate of Applied Science -

Court Reporting Institute of Houston
Victoria Stinyard