Victoria STOOP
Haines City
Summary
Strategically-focused Commercial Operations Manager known for high productivity and efficient task completion. Possess specialized skills in operational strategy, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and project success.
Overview
1
1
Certification
24
24
years of post-secondary education
2
2
years of professional experience
Work History
Commercial Operations Manager
Smart Mortgage Solutions
Orlando
10.2024 - Current
- Oversaw daily operations for mortgage processing and client support, ensuring timely and accurate service delivery.
- Facilitated effective communication between clients and loan officers to enhance collaboration and streamline loan processes.
- Ensured compliance with industry regulations and company policies, mitigating risks and maintaining operational integrity.
- Detail-oriented and performance-driven professional with substantial experience in maintaining high standards of accuracy in data management and loan processing. Experienced loan processor with 5+ years of entrepreneurship, proficient in basic accounting and tax filings. Skilled in client communication and known for efficiently initiating loan processes, demonstrating strong organizational and financial management abilities. Demonstrated exceptional attention to detail, rapid typing skills, and a strong command of data entry protocols to ensure data integrity and accuracy. Proficient in cross-functional collaboration to streamline data entry processes, improve data management strategies, and support organizational objectives. Proven expertise in collecting and processing essential information to support loan operations and other administrative functions. Instrumental in building and nurturing client relationships, prioritizing customer satisfaction, and delivering excellent
Education
BBA - Business Communication
University of Akron
Akron, OH 07.2001 - 07.2025
Skills
- Business and operations management
- Project coordination
- Compliance monitoring
- Financial reporting
- Capital investment planning
- Loan processing
- Data management
- Operational efficiency
- Performance tracking
- Operations oversight
- Customer relationship management
- Client communication
- Team collaboration
- Microsoft office suite expert
- Analytical thinking
- Problem solving
- Time management
- Schedule management
- Attention to detail
- Effective communication
- Management
- Business development
- Pricing strategy
- Client relationship
- Business and operations management
Certification
- Nmls 680822
- Florida Health life amd annuity license
- Florida licensed realtor
Timeline
Commercial Operations Manager
Smart Mortgage Solutions
10.2024 - Current
BBA - Business Communication
University of Akron
07.2001 - 07.2025