Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VICTORIA STRAUSBERG

COOPER CITY

Summary

Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations.

Skilled in Microsoft Excel, MS Word and Outlook, plus QuickBooks Pro and Premier and Constant Contact.

Exceptional customer service,

Overview

33
33
years of professional experience

Work History

Operations Coordinator

American Metabolic Laboratories Inc.
09.2008 - 12.2024
  • Collaborated with management to evaluate needs and optimize operational plans.
  • Collaborated with doctors practices to evaluate needs and fulfill account needs for lab test kits, accounts updates, and test results release.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients (doctors and patients), maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Streamlined operations by implementing efficient processes and procedures.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Worked with vendors to make purchases and reconcile invoices.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed and updated website and worked with web host to place updates and marketing campaigns.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.


Operations Manager

CPU Electronics Inc.
07.1991 - 08.2008
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Input financial data and produced reports using Quickbooks Pro.
  • Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Assisted in the preparation of monthly financial statements to provide insight into company performance.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Enhanced financial accuracy, maintaining detailed records of all transactions and bank deposits.
  • Improved invoice processing times with the utilization of accounting software for accurate data entry.
  • Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Reduced discrepancies in financial reports by conducting thorough account reconciliations and adjustments.
  • Minimized late fees by ensuring timely submission of required government filings such as taxes or permits renewals.

Education

Information And Computer Systems

Sheridan Technical College
Hollywood, FL

Associate of Science - Accounting And Finance

Broward College
Fort Lauderdale, FL
05-1990

Skills

  • Scheduling management
  • Customer invoicing
  • Process implementation
  • Supply ordering
  • Invoice processing
  • Microsoft Excel proficiency
  • Payment processing
  • Attention to detail
  • Customer service
  • Data entry
  • Organizing and prioritizing work
  • Recordkeeping organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Coordinator

American Metabolic Laboratories Inc.
09.2008 - 12.2024

Operations Manager

CPU Electronics Inc.
07.1991 - 08.2008

Information And Computer Systems

Sheridan Technical College

Associate of Science - Accounting And Finance

Broward College

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VICTORIA STRAUSBERG