Hi, I’m
Victoria Stroud
Pharmacy Operations Manager
Birmingham,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to quickly learn new skills, effectively communicated, and easily collaborate with a team.
Overview
10
years of professional experience
2
Certifications
Work History
Walgreens
Pharmacy Operations Manager
05.2021 - Current
Job overview
- Supervises team of four pharmacy technicians and helps resolve issues arising during shifts.
- Collaborates with store manager to maintain daily operations.
- Monitors and manages pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforces compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trains newly hired pharmacy technicians.
- Manages core pharmacy workflow and drives excellence in pharmacy operations.
- Prepares for and oversees annual pharmacy inventory.
- Collaborates with pharmacy manager on proper recordkeeping.
- Maintains drug inventory by checking expiration dates, receiving, ordering, and stocking medications daily.
- Works with store and pharmacy manager on reaching monthly and yearly goals for the pharmacy.
- Makes daily patient compliant calls.
- Stays up to date on new and current standard operating procedures for the company.
- Performs annual performance reviews for pharmacy technicians.
- Keeps PTCB and CPR certifications up to date.
Walgreens
Senior Certified Pharmacy Technician
02.2018 - 05.2021
Job overview
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered pharmacy supplies and kept check on inventory levels.
- Handled salvaging expired controlled class 2 medications by accurately filling out DEA 222 forms.
- Collaborated with pharmacists to reach goals for pharmacy team for each month.
- Eliminated excess inventory by returning unused medications according to proper procedures.
- Built and maintained relationships with many patients.
Total Care 280
Medical Assistant Receptionist
09.2017 - 02.2018
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Created front office schedule in collaboration with office manager.
- Cross trained to vital patient's blood pressure, temperature, respiratory rate, and pulse.
- Documented patient's medical histories and chief complaints.
Walgreens
Photo Specialist
02.2016 - 06.2017
Job overview
- Performed opening and closing procedures to keep operations running smoothly.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
Britt Animal Hospital
Kennel Technician
11.2015 - 02.2016
Job overview
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Protected animals from care errors by maintaining clear and secure tags.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Instilled eye and ear drops, insulin, and other medications to boarding dogs and cats.
Walgreens
Shift Lead Manager
02.2015 - 11.2015
Job overview
- Oversaw a team of three or more at a high volume retail store.
- Created daily goals to achieve with coworkers.
- Maintained a customer focused sales floor following company guidelines.
- Collaborated with team in managing and achieving store sales goals by promoting sales and engaging with customers.
- Ensured the store's departments inventory was correct, created item movement reports, and handled excess inventory which resulted in a minimal profit loss margin.
- Maintained a low profit loss on vendor items by effectively communicating with vendor representatives and keeping correct inventory counts.
- Built reputation with and created loyal customers by delivering excellent customer service and resolving and complaints.
- Contributed to the successful training of new employees on proper procedures for all store departments.
- Trained and assisted in the pharmacy on taking in and filling prescriptions, entering, and updating third party insurances.
- Handled cash tills and safe counts on designated shifts.
Walgreens
Cashier
03.2013 - 02.2015
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Cross trained in the beauty and photo departments to better help the store's needs.
Education
Jefferson State Community CollegeBirmingham, AL
Billing And Coding Specialist
12.2016
Everest AcademyHayden, AL
Diploma
05.2013
Skills
- HIPAA Guidelines
- Inventory and Supply Management
- Staff Training
- Sales Goals
- Immunization
- Insurance Verification
- Task Prioritization
- Team Collaboration
Certification
- CPhT - Certified Pharmacy Technician
- CBCS - Certified Billing and Coding Specialist
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Senior Certified Pharmacy Technician
Walgreens
02.2018 - 05.2021
Medical Assistant Receptionist
Total Care 280
09.2017 - 02.2018
Photo Specialist
Walgreens
02.2016 - 06.2017
Kennel Technician
Britt Animal Hospital
11.2015 - 02.2016
Shift Lead Manager
Walgreens
02.2015 - 11.2015
Cashier
Walgreens
03.2013 - 02.2015
Jefferson State Community College
Billing And Coding Specialist
Everest Academy
Diploma
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