Victoria Struckman
Customer Service Manager
Waco,TX
Summary
Hands-on Customer Service Manager effective in motivating others to reach optimum potential. Collaborative multitasker with thoughtful leadership style and equitable task delegation. Organized facilitator of numerous competing variables to meet team goals of serving clientele.
Overview
7
7
years of professional experience
Work History
Team Manager
InteLogix
08.2023 - Current
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
EBusiness Lead
InteLogix
04.2023 - 08.2023
- Enhanced customer satisfaction through implementing targeted improvements in quality and service delivery.
- Streamlined communication between departments for better business efficiency and collaboration.
- Increased team productivity by implementing efficient project management strategies.
- Mentored new team members in their professional development pursuits while fostering a supportive learning environment.
EBusiness Tier 2 Representative
InteLogix
03.2021 - 04.2023
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain a professional working environments.
Customer Service Representative
InteLogix
07.2017 - 03.2021
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Killeen High School
Killeen, TX 05.2001 -
Skills
Coaching and Mentoring
Complaint resolution
Administrative Support
Call center experience
Team Management
Timeline
Team Manager
InteLogix
08.2023 - Current
EBusiness Lead
InteLogix
04.2023 - 08.2023
EBusiness Tier 2 Representative
InteLogix
03.2021 - 04.2023
Customer Service Representative
InteLogix
07.2017 - 03.2021
High School Diploma -
Killeen High School
05.2001 -