Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Struckman

Customer Service Manager
Waco,TX

Summary

Hands-on Customer Service Manager effective in motivating others to reach optimum potential. Collaborative multitasker with thoughtful leadership style and equitable task delegation. Organized facilitator of numerous competing variables to meet team goals of serving clientele.

Overview

7
7
years of professional experience

Work History

Team Manager

InteLogix
08.2023 - Current
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

EBusiness Lead

InteLogix
04.2023 - 08.2023
  • Enhanced customer satisfaction through implementing targeted improvements in quality and service delivery.
  • Streamlined communication between departments for better business efficiency and collaboration.
  • Increased team productivity by implementing efficient project management strategies.
  • Mentored new team members in their professional development pursuits while fostering a supportive learning environment.

EBusiness Tier 2 Representative

InteLogix
03.2021 - 04.2023
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Learned and followed all organizational policies and procedures to maintain a professional working environments.

Customer Service Representative

InteLogix
07.2017 - 03.2021
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Killeen High School
Killeen, TX
05.2001 -

Skills

Coaching and Mentoring

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Timeline

Team Manager

InteLogix
08.2023 - Current

EBusiness Lead

InteLogix
04.2023 - 08.2023

EBusiness Tier 2 Representative

InteLogix
03.2021 - 04.2023

Customer Service Representative

InteLogix
07.2017 - 03.2021

High School Diploma -

Killeen High School
05.2001 -

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Victoria StruckmanCustomer Service Manager