Victoria Stunkel
AGM And Events Manager
Bloomington,MN
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment , managing website, creating and managing content for social media, and creating positive vendor negotiations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Assistant General Manager and Events
Harry's Scratch Kitchen
Lakeville, MN
01.2007 - Current
- Built customer loyalty by devising promotions and products according to customer needs and budget for catering events.
- Performed pricing and estimates based on customer needs and built an event and the order based on informed suggestive selling.
- Managed entire front of house staff for the restaurant as well as the catering team schedules with eye for coverage needs and focus on individual strengths.
- Maintained secure cash drawers, safe counts, promptly resolving discrepancies and managing deposits. Kept running spreadsheets documenting actual sales and goals.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Built and leveraged community relationships to drive business and maximize catering programs. Coordinated complimentary gift bags to highlight our catering abilities and put together many give-backs to support our community while creating a genuine outreach.
- Reviewed pricing and orders for front and back of house. Conducted inventory and reviewed all invoices.
- Maintained facility and grounds to present positive image.
- Set clear expectations and created positive working environment for employees.
- Effectively managed paperwork for new hires and terminations.
- Set up catering landing page on WordPress to bring in new leads.
- Made sure every inquiry for catering opportunities was explored and made a mission to be of service for all events.
- Guided clients through all options offered through the catering program and also created custom menus and appropriately costed out events.
- Really listen to customers needs and suggest not just what they wanted but also what they may not even realize would work for their event.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Managed the point of sale systems, including Aloha and Restaurant Manager
- Carefully interviewed, selected, trained and supervised staff.
- Prepared for and executed new menu implementations. Created menus on Adobe InDesign and Canva. Shared all menu updates consistently with staff as well as to customers through social media and in store displays, such as feature boards and menus.
- Analyzed and reported social media and online marketing campaign results. Ran boosts for social platforms for posts as well as job searches.
- Increased customer engagement through social media by consistently posting new and branded content and interacting with any commenters. Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Produced detailed proposals for events to document timelines, suppliers and budgets for both client and kitchen and service staff.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Coordinated florists, photographers and musicians during for events.
Lunds & Byerly's
Catering Server And Bartender
St. Louis Park, MN
02.2018 - 07.2020
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Prepared and maintained drink stations throughout catering events.
- Provided friendly, courteous service to create memorable moments for guests.
- Executed synchronized meal service simultaneously serving multiple guests.
- Delivered services to customer locations within specific timeframes
- Used coordination and planning skills to achieve results according to schedule
Server Shift Leader
Doolittle's
Eagan, MN
02.2017 - 09.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Prepared specialty desserts for customers for special occasions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
GED -
Normandale Community College
Minneapolis, MN 05.2001 -
No Degree -
University of Minnesota - Twin Cities
Minneapolis, MN 05.2001 -
Skills
Food plating and presentation
Recipes and menu planning
Food preparation and safety
Kitchen equipment operation and maintenance
Staff Management
Cost-controls
Natural leader
Passion for customer satisfaction
Food service background
Point of Sale (POS) system operation
Marketing and advertising
Timeline
Lunds & Byerly's
Catering Server And Bartender
02.2018 - 07.2020
Server Shift Leader
Doolittle's
02.2017 - 09.2019
Assistant General Manager and Events
Harry's Scratch Kitchen
01.2007 - Current
GED -
Normandale Community College
05.2001 -
No Degree -
University of Minnesota - Twin Cities
05.2001 -