Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Sullivan

Fairfield,OH

Summary

Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.

Overview

14
14
years of professional experience

Work History

Operations Specialist

Kroger Corporate Office
04.2019 - Current
  • Project Manager for Kroger Personal Finance Department for execution of gift card services, credit services, prepaid services, money services.
  • Plan and implement all operational processes associated with assigned business lines.
  • Collaborate with cross functional teams to plan, prepare, and execute all operational projects for assigned KPF Commercial Business.
  • Assist in managing, identifying, developing, and delivering cost controls and efficiencies to achieve operational budgets.
  • Audit and manage retail merchandising service teams on KPF projects and strategies.
  • Establish appropriate measures/controls to ensure vendors/suppliers and/or in-store set up teams execute merchandising activity.
  • Partner with third party vendors and internal teams to ensure execution of the refresh plan for Prepaid Services, Money Service, Telecom, Credit and Financial Services.
  • Manage new, remodeled and closing stores.
  • Function as a liaison between the division and Operations department.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Collaboration with the Marketing Division on implementation of each new material concept to finished product. Store placements and visualizations for customer enticement.

Store Manager

Kroger
04.2015 - 04.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Adherence to Kroger Company standards of operations which includes merchandise orders per department, scheduling levels for departments, inventory controls, budget parameters met.
  • Compliance with food safety standards and state and local board of health requirements.
  • Lead store teams in the planning, implementation and execution of merchandising and operation initiatives.
  • Achieve/exceed weekly, period, and annual sales, revenue, and profit budgets, as well as other targeted goals.
  • Drive sales to maximize sales and profits, reduce shrink and improve each store department's contribution.
  • Promote and support strong relationships with local community organizations that the store serves.
  • Build an initiative-taking and productive relationship with union officials.
  • Communicate information to store associates enabling them to effectively perform their duties.
  • Oversee store staffing processes, retention, and reducing turnover.
  • Provide timely feedback to store associates on individual and department performance.
  • Manage labor and supply costs daily to meet customer service and financial targets.
  • Ensure compliance with laws, regulations, and division policies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Assistant Store Manager

Kroger
05.2011 - 03.2015
  • Support of the General Manager with strategy creation, business implementation and objectives to achieve company standards.
  • Control departmental expenses which consist of wages, supplies, and inventory.
  • Participate in developing the weekly, monthly, and quarterly budget for the store location.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Manage associates while assisting in training, development, and supervision of all store personnel.
  • Continuously analyze monthly operating statements for the store location.
  • Manage employee conflicts and investigate accidents and loss prevention issues.
  • Manage customer complaints and maintain customer service excellence.
  • Maintain store security regarding cash control, theft and shrink.
  • Maintain execution of division sales plans and merchandising promotions.
  • Recruit, interview, hire, drug test new applicants. Organize new hire orientation. Manage ATS system. I9’s.

Education

High School Diploma -

Lakota High School
West Chester
06-1997

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management
  • Operations coordination
  • Logistics management
  • Human relations
  • Business forecasting
  • Multitasking Abilities
  • Organizational skills

Timeline

Operations Specialist

Kroger Corporate Office
04.2019 - Current

Store Manager

Kroger
04.2015 - 04.2019

Assistant Store Manager

Kroger
05.2011 - 03.2015

High School Diploma -

Lakota High School

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Victoria Sullivan