Victoria Surber
Columbus,OH
Summary
Dynamic professional with a proven track record at Community Housing Network, adept in case management and conflict resolution. Excelled in developing intervention strategies and enhancing program effectiveness, demonstrating exceptional attention to detail and teamwork. Skilled in navigating social services, significantly improving client access to housing and support resources.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supportive Housing Coordinator
Community Housing Network
12.2021 - Current
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications for the Housing Choice Voucher Program
- Prepare and submit verifications to appropriate sources
- Accesses resident needs, develop targeted intervention strategies , and monitor program effectiveness through data- driven decision making
- Coordinated with local agencies to provide housing and prevent homelessness
- Assisted clients with obtaining housing, employment and support resources.
- Kept case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Helped clients navigate social services system and access needed resources.
- Maintained internal database of service workers, participants, activities and other relevant details.
Program Aide
Volunteers of America Family Services
01.2015 - 10.2022
- Supported planning and coordination of Housing Program and associated activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Prepared clearly written and formatted documents and reports.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
Patient Care Assisistant
Dublin Springs Mental Health
01.2020 - 01.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
Education
No Degree - Social Work
Capital University
Columbus, OHSkills
- Social services
- Referrals and networking
- Case management
- Tenant rights
- Affordable housing
- Attention to detail
- Multitasking
- Continuous improvement
- Time management
- Documentation management
- Progress evaluations understanding
- Conflict resolution
- Social services coordination
- Team collaboration
- Teamwork and collaboration
- Problem-solving
Certification
CPR
CPI
Timeline
Supportive Housing Coordinator
Community Housing Network
12.2021 - Current
Patient Care Assisistant
Dublin Springs Mental Health
01.2020 - 01.2022
Program Aide
Volunteers of America Family Services
01.2015 - 10.2022
No Degree - Social Work
Capital University
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