Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Victoria Susnowitz

Baltimore,Maryland

Summary

Innovative Brand Manager with proven talent in lead generation. Knowledgeable in using marketing tactics and social media management to propel brands. Experienced in dealing with diverse personalities and identifying customer needs to craft focused marketing messages resulting in increased sales.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Marketing Coordinator

Ritual Dispensary
Curtis Bay, MD
06.2023 - Current
  • Developed and implemented marketing plans and strategies to boost company visibility.
  • Provided support in the planning, coordination, and execution of promotional campaigns.
  • Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
  • Conducted research on competitors' activities and products to inform strategic decisions.
  • Monitored market trends to identify opportunities for product development or improvement.
  • Organized events such as conferences, trade shows, seminars, and webinars.
  • Collaborated closely with internal teams including sales, operations, finance.to ensure alignment of overall objectives across departments.

Market Manager

TEAM Enterprises
Baltimore, MD
04.2022 - 05.2023
  • Developed and implemented marketing plans to increase brand awareness, market share, and customer loyalty.
  • Created and managed budgets for campaigns, promotions, and advertising initiatives.
  • Monitored competitive landscape and identified opportunities for growth.
  • Analyzed marketing data to identify trends and inform strategies.
  • Conducted market research to understand customer needs, preferences, and buying behaviors.
  • Established relationships with vendors to ensure effective execution of campaigns.
  • Coordinated with internal teams to develop content that resonates with target audiences.

Patient Coordinator

Culta
Baltimore, MD
08.2021 - 04.2022
  • Coordinated patient appointments and maintained appointment schedule.
  • Developed and implemented patient intake forms to ensure accurate information was collected.
  • Assisted with the development of efficient office procedures for improved workflow.

Territory Manager

Blaz CBD
Charlotte, NC
11.2020 - 07.2021
  • Be the primary point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Forecast and track key account metrics
  • Update job knowledge by participating in education opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer's usage of our product
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Liaise between the customer and internal teams
  • Proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Excellent time and project management skills
  • Keen attention to detail and adherence to deadlines.

Field Sales Representative

Fundamental Beverage
Charlotte, NC
11.2019 - 04.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Built and maintained effective relationships with peers and other key decision makers, to drive team success toward common sales, service and operational goals
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Processed orders through system and coordinated product deliveries
  • Negotiated and closed deals with minimal oversight
  • Superior knowledge of beer customer environments and brewing industry.

Brand Ambassador

RJ Reynolds Tobacco Co
Charlotte, NC
03.2018 - 04.2020
  • Organized and carried out promotional events by setting up and tearing down event sites and interacting with potential customers
  • Increased sales through training and professional presentations
  • Promoted products by educating customers and prospects about offerings
  • Drove marketing decisions using insights learned through up-to-date knowledge of all product categories
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
  • Traveled to retail stores, conducted field recruiting and attended industry events resulting in increase in brand awareness
  • Earned reputation for good attendance and hard work
  • Performed site evaluations, customer surveys and team audits.

Waitress

Friendly's Ice Cream LLC
Baltimore, MD
08.2010 - 10.2016
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.

Inventory Control Clerk

Mr. Tire Auto Service Centers
Baltimore, MD
12.2015 - 08.2016
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room
  • Managed weekly inventory and supply tracking, noting items requiring reorder
  • Verified prices and computed totals to complete accurate invoices
  • Collaborated with management, sales and engineering to adjust plans and maintain targets
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands
  • Revised production schedules to account for changing designs, shortages and other types of interruptions
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.

Education

Associate of Arts in Business Management -

The Community College of Baltimore County

Skills

  • Customer relations
  • Revenue generation
  • Campaign management
  • Social media management
  • Communication skills
  • Project organization
  • Relationship development
  • Outside Sales
  • Product Demos
  • Customer Relationship Management
  • Business Development
  • Event Planning
  • B2B
  • Lead generation
  • Negotiation

Certification

MMCC Dispensary Agent, 08/01/21, 08/01/23

Assessments

  • Work style: Conscientiousness, Expert, 05/01/19
  • Retail skills: Shelf stocking, Proficient, 08/01/20
  • Sales skills, Highly Proficient, 08/01/20
  • Customer service, Highly Proficient, 06/01/20
  • Outside sales, Proficient, 08/01/20

Timeline

Marketing Coordinator

Ritual Dispensary
06.2023 - Current

Market Manager

TEAM Enterprises
04.2022 - 05.2023

Patient Coordinator

Culta
08.2021 - 04.2022

Territory Manager

Blaz CBD
11.2020 - 07.2021

Field Sales Representative

Fundamental Beverage
11.2019 - 04.2020

Brand Ambassador

RJ Reynolds Tobacco Co
03.2018 - 04.2020

Inventory Control Clerk

Mr. Tire Auto Service Centers
12.2015 - 08.2016

Waitress

Friendly's Ice Cream LLC
08.2010 - 10.2016

Associate of Arts in Business Management -

The Community College of Baltimore County

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Victoria Susnowitz