VICTORIA SWIDERSKI
Portland,United States
Summary
Human Resources Manager with extensive experience at New Seasons Market LLC, recognized for enhancing employee engagement and retention through strategic performance management and training initiatives. Expertise in conflict resolution and data analysis, leading to improved team dynamics and organizational success. Proven ability to develop efficient HR policies and procedures, fostering a positive work environment and driving operational efficiency. Successful in mentoring teams to achieve top performance and deliver strategic initiatives.
Overview
9
9
years of professional experience
Work History
Human Resources Manager II
New Seasons Market LLC.
Portland, Oregon
10.2021 - 01.2025
- Streamlined recruitment processes, reducing time-to-hire and strengthening talent pool.
- Fostered cross-departmental partnerships to align HR initiatives with business objectives.
- Partnered with SAIF Company to uphold workplace safety and legal compliance.
- Implemented performance management system, enabling transparent feedback and driving employee engagement.
- Analyzed employee feedback to refine training programs, enhancing skill development.
- Revamped onboarding processes, improving new hire retention and accelerating productivity.
- Maintained comprehensive records of employee performance to inform decision-making.
- Cultivated inclusive workplace culture through regular feedback and team-building activities.
Front-End Manager
New Seasons Market LLC.
Portland, United States
01.2017 - 01.2021
- Managed front-end operations, enhancing customer experience and achieving noticeable gains in checkout efficiency.
- Streamlined checkout processes, significantly reducing wait times and improving overall customer satisfaction scores.
- Executed daily cash reconciliations with precision, ensuring financial accuracy and compliance with company policies.
- Facilitated the establishment and implementation of Self-Check services, including staff training to enhance customer service.
- Initiated the implementation of Smartsafe within the organization and provided training for effective utilization.
- Trained and mentored staff, fostering a supportive team environment that led to improved service delivery and customer satisfaction.
- Cultivated a positive team culture through mentorship and training, enhancing employee engagement and service quality.
- Analyzed sales data to optimize product placement, resulting in marked progress in impulse purchases and overall revenue.
- Assisted in the composition of the Company Cash Handling Policy and the development of the Company's recollection process.
- Facilitated collaborations with local charitable organizations.
- Supervised daily operations of front-end staff at New Seasons Market.
- Trained new employees on customer service and cash handling procedures.
- Managed scheduling and staffing to ensure adequate coverage during peak hours.
- Fostered a positive work environment through team-building activities and recognition programs.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Resolved technical issues related to the front end development process.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Front-End Assistant Manager
New Seasons Market LLC.
Portland, Oregon
01.2016 - 01.2017
- I started working for New Seasons Market in 2008, through June 2025. I have played numerous roles within the company throughout the years.
- Supported promotional events by setting up displays and distributing materials.
- Trained new staff on store procedures and customer service expectations.
- Built strong relationships with customers through excellent customer service practices.
- Ensured compliance with all applicable laws, regulations, safety requirements, and company policies.
Education
Some College (No Degree) - Human Resources Management
Franklin High School
5405 SW Woodward ST, Portland Oregon 97206Some College (No Degree) -
Portland Community College
Portland, ORSkills
- Conflict resolution
- Strategic planning
- Employee training
- Talent development
- Performance Management
- Employee Engagement
- Employee Retention
- Employee Advocacy
- Crisis Management
- Workforce Planning
- Organizational Communication
- Employee Relations
- Staff Development
- Staff Engagement
- Conflict Management
- Workplace Diversity
- Union experience
- Employee Investigations
- Data Analysis
- Team Building
- Mentorship Programs
- Customer Experience
- Compliance Management
- Change Management
- Organizational Skills
- Risk Management
- Career Coaching
- Leadership Skills
- Employee Motivation
- Relationship Management
- Effective communication
- HR policies and procedures
- Union relations
- Benefits administration
- Exit interviews
- Recruitment
Languages
- English, Highly Proficient
- Spanish, Proficient
Skills
Conflict Resolution, Strategic Planning, Employee Training, Talent Development, Performance Management, Employee Engagement, Employee Retention, Employee Advocacy, Crisis Management, Workforce Planning, Organizational Communication, Employee Relations, Staff Development, Staff Engagement, Conflict Management, Workplace Diversity, Union Experience, Employee Investigations on all HR topics; attendances, personal conflicts, policy violations., Data Analysis, Team Building, Mentorship Programs, Customer Experience, Compliance Management, Change Management, Organizational Skills, Risk Management, Career Coaching, Leadership Skills, Employee Motivation, Relationship Management
Timeline
Human Resources Manager II
New Seasons Market LLC.
10.2021 - 01.2025
Front-End Manager
New Seasons Market LLC.
01.2017 - 01.2021
Front-End Assistant Manager
New Seasons Market LLC.
01.2016 - 01.2017
Some College (No Degree) - Human Resources Management
Franklin High School
Some College (No Degree) -
Portland Community College