Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Szeliga

Shelby Twp,MI

Summary


Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining an organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and a positive attitude ensure a welcoming and efficient experience for all guests.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Buffalo Wild Wings
10.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Adaptive Recreation Staff

Sterling Heights Parks And Recreation
05.2022 - 08.2024
  • Fostered positive relationships with participants, families, and staff through open communication and empathetic listening.
  • Incorporated assistive devices into programming when necessary, ensuring equitable access for all participants.
  • Addressed behavioral challenges among participants when needed through effective problem-solving and communication, ensuring a positive atmosphere for all individuals.
  • Ensured a safe environment for participants by diligently monitoring and addressing potential risks during activities.
  • planed activities for the participants

Wait Staff Member

Fuddruckers Restaurants LLC
06.2021 - 03.2022
  • Maintained cleanliness in the dining area, contributing to a pleasant atmosphere for customers.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.

Education

Bachelor of Arts - Public Relations

Michigan State University
East Lansing, MI
05-2027

Skills

  • Active learning
  • Guest relations
  • Team collaboration
  • Leadership and motivation
  • Individualized instruction planning
  • First aid and CPR certified

Timeline

Restaurant Hostess

Buffalo Wild Wings
10.2024 - Current

Adaptive Recreation Staff

Sterling Heights Parks And Recreation
05.2022 - 08.2024

Wait Staff Member

Fuddruckers Restaurants LLC
06.2021 - 03.2022

Bachelor of Arts - Public Relations

Michigan State University
Victoria Szeliga