Victoria Szeliga
Shelby Twp,MI
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining an organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and a positive attitude ensure a welcoming and efficient experience for all guests.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Buffalo Wild Wings
10.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Adaptive Recreation Staff
Sterling Heights Parks And Recreation
05.2022 - 08.2024
- Fostered positive relationships with participants, families, and staff through open communication and empathetic listening.
- Incorporated assistive devices into programming when necessary, ensuring equitable access for all participants.
- Addressed behavioral challenges among participants when needed through effective problem-solving and communication, ensuring a positive atmosphere for all individuals.
- Ensured a safe environment for participants by diligently monitoring and addressing potential risks during activities.
- planed activities for the participants
Wait Staff Member
Fuddruckers Restaurants LLC
06.2021 - 03.2022
- Maintained cleanliness in the dining area, contributing to a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Education
Bachelor of Arts - Public Relations
Michigan State University
East Lansing, MI05-2027
Skills
- Active learning
- Guest relations
- Team collaboration
- Leadership and motivation
- Individualized instruction planning
- First aid and CPR certified
Timeline
Restaurant Hostess
Buffalo Wild Wings
10.2024 - Current
Adaptive Recreation Staff
Sterling Heights Parks And Recreation
05.2022 - 08.2024
Wait Staff Member
Fuddruckers Restaurants LLC
06.2021 - 03.2022
Bachelor of Arts - Public Relations
Michigan State University
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