Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Tabert

Mundelein,Illinois

Summary

Friendly with exceptional sales and customer service skills. Keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Worked various retail and customer service jobs over the years and always received positive feedback. Adapts to change quickly and gets along with co-workers well.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certificates

Work History

Attendant/Bartender

Tracy’s
Lake Zurich, Illinois
12.2021 - Current
  • Count register/safe
  • Assist customers with any issues/problems that come up during their visit
  • Serve drinks and provide snacks for customers
  • Clean store and machines
  • Make and serve beverages and alcohol
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Responded to guest requests for assistance, toiletries and personal care items
  • Followed established protocols for door and entry security
  • Responded to all customer inquiries thoroughly and professionally
  • Replaced restroom supplies, sanitized counters and mopped

Shift Lead

Mariano’s, E-Commerce
Buffalo Grove, Illinois
08.2020 - 12.2020
  • Make sure orders are fulfilled correctly and on time
  • Delivered superior training and leadership to team of 5-7 people to boost performance and help team members achieve performance targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Kept employees operating productively and working on task to meet business and customer needs

Experience Associate

Nordstrom Rack
Vernon Hills, Illinois
11.2018 - 07.2020
  • Completed all point of sale opening and closing procedures, including counting the till.
  • Got into the top 10 for opening store credit cards in our district.
  • Balanced store’s safe and create store deposits in the cash room
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Communicated professionally with colleagues, freelancers and clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Hostess

Bakers Square
Palatine, Illinois
06.2013 - 12.2015
  • Operated a cash register for cash, check and credit card transactions
  • Cleaned and organized the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Palatine High School
Palatine, IL
01.2013 - 06.2015

Skills

Good telephone etiquetteundefined

Certification

Food handlers

Timeline

Attendant/Bartender

Tracy’s
12.2021 - Current

Shift Lead

Mariano’s, E-Commerce
08.2020 - 12.2020

Experience Associate

Nordstrom Rack
11.2018 - 07.2020

Hostess

Bakers Square
06.2013 - 12.2015

High School Diploma -

Palatine High School
01.2013 - 06.2015

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Victoria Tabert