Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Tanksley

Fort Worth,Tx

Summary

Highly skilled and meticulous with expertise in data accuracy and exceptional service. Dedicated to maintaining professionalism and integrity. Trained in management leadership and conflict resolution. Motivated to learn, grow and excel with proven success in operational excellence and organizational development.

Overview

1
1
year of professional experience

Work History

Procurement Analyst

Corvel Corporations (Ceris)
Fort Worth, TX
09.2021 - Current
  • Responsible for obtaining needed medical information such as itemizations or medical records required to render a claim process-able for various Enhanced Bill Review Programs.
  • Ensures 80-85% of days shift spent on contacting various providers to request needed information. (Outbound calls). Handles some outbound email or fax requests.
  • Handles inbound calls (queries) for status in general on claims they initiated contact.
  • Responsible for maintaining an accurate accounting of communication between CorVel and the provider as well as with the referring client where applicable.
  • Responsible for ensuring all documentation received is complete and accurate via utilization of Quality Assurance protocols in place.
  • Communicates with respective Lead/Supervisor or Manager on any issues or problems if needed.
  • Maintain HIPAA compliance in all aspects of communications.
  • Maintains production standards and production requirements.
  • Assist co-workers, supervisor or management to accomplish product goals and reports any potential issues in a pro-active manner.
  • Additional duties as assigned. Not excluding providing assistance in training of new incoming employees.
  • Provides general support.

Retail Banker

Woodforest National Bank
Arlington, Tx
2018 - 2021
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Promoted products or services to each customer to consistently achieve sales targets.

Customer Service Specialist

ADT
Irving, Tx
2016 - 2017
  • Received inbound calls and delivered prompt, courteous,professional and knowledgeable information.
  • Processed all payment methods and successfully set up payment arrangements as needed.
  • Utilized listening skills to determine customers needs and or issues.
  • Used interpersonal skills and call control techniques to complete each call with a positive resolution.
  • Proactively takes necessary steps to prevent further service issues.

Cashier Customer Service

Texas Health Resources (Arlington Memorial)
Arlington, Tx
2015 - 2016
  • Demonstrated the ability to handle and count money in a high-volume situation.
  • Verified all cash drawer amounts before and after meal periods
  • Demonstrated customer skills and performed customer recovery, resolving customer issues at point of service.
  • Followed established standards for food safety and sanitation.
  • Followed proper hygiene and standards for cleanliness and stocking within the assigned area.
  • Performs other job duties as assigned by Supervisor/Manager.

Food Service Shift Manager

White Castles Restaurant
St.Louis, MO
2010 - 2015
  • Accountable for financial management and handling cash and credit transactions during shift.
  • Making daily money deposits and responsible for weekly Garda(currency truck) pick ups.
  • Meeting daily goals, tracking food shipments and preparing weekly performance reports.
  • Responsible for all currency throughout a 10 hour shift for all employees working.
  • Responsible for training and developing new and existing staff members Implementing company policies and procedures in order to create a well- balanced work environment.
  • Responsible for all balanced cash registers.

Education

Tower Grove Christian school

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Le’ Cordon Bleu St
2014

Skills

    Adaptable

    Accountable

    Sales & Marketing

    Problem resolution

    Quality Assurance

    Cash Handling

    Critical Thinker

    Goal Oriented

    Customer Support

    Strategic Planning

    Team leadership and coaching

    Relationship building and management

    Training and Development

    Process Improvement

Timeline

Procurement Analyst

Corvel Corporations (Ceris)
09.2021 - Current

Retail Banker

Woodforest National Bank
2018 - 2021

Customer Service Specialist

ADT
2016 - 2017

Cashier Customer Service

Texas Health Resources (Arlington Memorial)
2015 - 2016

Food Service Shift Manager

White Castles Restaurant
2010 - 2015

Tower Grove Christian school

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Le’ Cordon Bleu St

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Victoria Tanksley