Victoria Tanksley
Fort Worth,Tx
Summary
Positive and diligent leasing agent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Leasing Agent
Highmark Residential
07.2023 - 02.2024
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Payment Solutions Advocate
Bread Financial
07.2022 - 08.2023
- Negotiation- Make outbound or receive customer calls to negotiate settlements or secure payment arrangements.
- Customer Experience- Provide quality customer service to secure payment arrangements for customers who are past due on their credit card accounts.
- Documentation and Technology- Manually dials, skip traces or utilizes automated dialer to communicate with customers and make payment arrangements to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality.
- Time Management- Utilize time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment.
- Display exceptional verbal and written communication, negotiation and active-listening skills, as well as ability to easily establish rapport and credibility with variety of customers.
- Reaches out to approximately 400 account holders daily.
- Train new collections representatives on collections processes and incentivized team members to achieve production goals.
Procurement Analyst
Corvel Corporations (Ceris)
01.2021 - 07.2022
- Responsible for obtaining needed medical information such as itemizations or medical records required to render claim process-able for various Enhanced Bill Review Programs.
- Ensured 80-85% of days shift spent on contacting various providers to request needed information. (Outbound calls). Handles some outbound email or fax requests.
- Handled inbound calls (queries) for status in general on claims they initiated contact.
- Responsible for maintaining accurate accounting of communication between CorVel and the provider as well as with referring client where applicable.
- Responsible for ensuring all documentation received is complete and accurate via utilization of Quality Assurance protocols in place.
- Communicated with respective Lead/Supervisor or Manager on any issues or problems if needed.
- Maintained HIPAA compliance in all aspects of communications.
- Maintained production standards and production requirements.
- Assisted co-workers, supervisor or management to accomplish product goals and reported any potential issues in pro-active manner.
- Provided general support.
Retail Banker
Woodforest National Bank
2018 - 2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Promoted products or services to each customer to consistently achieve sales targets.
- Increased sales by 10%
Customer Service Specialist
ADT
2016 - 2017
- Received inbound calls and delivered prompt, courteous, professional and knowledgeable information.
- Processed all payment methods and successfully set up payment arrangements as needed.
- Utilized listening skills to determine customers needs and or issues.
- Used interpersonal skills and call control techniques to complete each call with a positive resolution.
- Proactively takes necessary steps to prevent further service issues.
Education
Le Cordon Bleu College of Culinary Art - St. Louis
St Louis, MO2014
High School Diploma -
Tower Grove Christian School
St. Louis Mo2009
Skills
- Time management
- 50 wpm
- Sales & Marketing
- Microsoft Office/Excel
- Quality Assurance
- Trouble Shooting
- Critical Thinker
- Goal Oriented
- Customer Support
- Strategic Planning
- Team leadership and coaching
- Relationship building and management
- Training and Development
- Process Improvement
- Effective negotiation
Timeline
Leasing Agent
Highmark Residential
07.2023 - 02.2024
Payment Solutions Advocate
Bread Financial
07.2022 - 08.2023
Procurement Analyst
Corvel Corporations (Ceris)
01.2021 - 07.2022
Retail Banker
Woodforest National Bank
2018 - 2021
Customer Service Specialist
ADT
2016 - 2017
Le Cordon Bleu College of Culinary Art - St. Louis
High School Diploma -
Tower Grove Christian School
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