Victoria Tapia
Winfield,KS
Summary
Dynamic leader with a proven track record at Sunshine Day Care, enhancing operational efficiency and fostering client relationships. Expert in budget development and strategic planning, with a knack for employee development and relationship building. Achieved significant revenue growth by implementing innovative business strategies and maintaining high-quality management systems.
Great at problem solving.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Owner
Sunshine Day Care
10.2013 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Takes 16 hours of continued learning annually.
- Building maintenance, including plumbing and lawn care.
- Generated revenues yearly and effectively capitalized on industry growth.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Currently running around 85 children.
- Staff runs around 20.
- Designed and drew building classrooms without the use of an architect.
Lead Teacher
Sunshine Day Care
10.2010 - 08.2013
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Cake Decorator
Dillons
10.2006 - 08.2011
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Child Care Provider (Home)
Dreams Day Care
06.1993 - 09.2006
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Introduced children to educational games and activities to boost learning.
- Worked with children to develop good cognitive, physical and language skills.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Assist. Bakery Manager, Cake Decorator, Head Baker
Dillons
05.1987 - 04.1993
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service.
- Acting manager when needed.
- I also worked in all other departments as cashier, stock person, where needed, when needed.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
Education
Associate of Applied Science - Early Childhood Education
Cowley County Community College
Arkansas City, KS11-2017
Skills
- Regulatory compliance
- Business management
- Relationship building
- Strategic planning
- Labor relations
- Human resources
- Quality management systems
- Budget development
- Contract negotiation expertise
- Profit and loss
- Staff hiring
- Client service
- Employee development
- Staff management
Certification
- Center program director
- CACFP Administrative Workshops X10
- Food handlers
- CPR/First Aid
- Leadership. Developing people
- Leadership. Inspiring leaders.
- Creating resilient staff.
- Staff: Self Care.
- Strengthening business practices: Recruiting and retaining staff.
- Certificate of Entrepreneurship. Growing rural businesses.
- KDHE: Fingerprinting. (I can legally fingerprint individuals for background checks)
- Plus many others in early childhood education and development.
Languages
Spanish
Limited Working
Timeline
Owner
Sunshine Day Care
10.2013 - Current
Lead Teacher
Sunshine Day Care
10.2010 - 08.2013
Cake Decorator
Dillons
10.2006 - 08.2011
Child Care Provider (Home)
Dreams Day Care
06.1993 - 09.2006
Assist. Bakery Manager, Cake Decorator, Head Baker
Dillons
05.1987 - 04.1993
Associate of Applied Science - Early Childhood Education
Cowley County Community College
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