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Victoria Tauser
Mechanicsburg,PA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
20
20
years of professional experience
Work History
Employee Benefits Assistant
Gunn-Mowery
02.2025 - Current
- Process enrollments and terminations utilizing insurance carrier portals. Assist with COBRA enrollments and terminations. Process COBRA payments in the COBRA Wex portal.
- Assist with WEX debit card returns.
- Provide administrative support Account Executives and Vice President of the Benefit Service Center in downloading various reports.
- Assist the Account Executives with processing Broker Disclosure Agreements and Provide support for Employee Benefit team with assigned projects.
- Provide phone and email support for the Benefit Service Center team.
- Utilize Mineral and Employee Navigator platforms to input and research employee information.
- Distribute mail to staff
- Assist with processing commissions for the audit department.
- Provide support for the Account Executive for ancillary insurance by inputting information in renewal proposals.
- Increased efficiency in processing benefits-related paperwork through diligent organization and attention to detail.
Human Resources Assistant/Onboarding Specialist
Naval Sea Logistics Center
10.2023 - 02.2025
- Company Overview: Department of the Navy, Naval Sea Systems Command, NAVUNSEAWARCENDIV
- Spearheaded crucial support for HR specialists, leveraging advanced expertise in HR information systems and delivering top-notch HR services to civilian personnel.
- Offers technical support across vital areas, including labor/management, employee relations, policy and planning, recruitment, staffing & classification, and workforce development, ensuring seamless and efficient operations.
- Harnesses proficiency in diverse software programs for adept document preparation, precise data entry and comprehensive reporting, streamlining administrative processes and enhancing overall efficiency.
- Assumed a proactive role in enhancing the division's online presence by consistently updating and maintaining the website, ensuring that information is current and accessible to all stakeholders.
- Provides technical support in Labor/Management, Employee Relations, Policy and Planning, Recruitment, Staffing and Classification, and or Workforce Development.
- Proactively contributed to NSLC's recruitment initiatives by redesigning the Employee Benefits brochure and enhancing its visual appeal and information delivery for prospective candidates.
- Schedule drug tests and track results.
- Schedule pre-employment physicals for New Hires.
- Complete I9 verification for new employees.
Junior Business Operations Specialist
Gateway Ventures Inc.
10.2022 - 10.2023
- Spearheads the creation of Standard Operating Procedures (SOPs) for assigned tasks, demonstrating a keen eye for process enhancement and business system optimization.
- Actively develops and maintains tracking spreadsheets, ensuring meticulous process monitoring and generating comprehensive reports for informed decision-making.
- Plays a pivotal role in administrative support for various departments, including Training and Workforce Development, Onboarding, Recruitment, Staffing, and Classification.
- Efficiently manages employee records, oversees the scheduling of physicals, and actively contributes to the success of recruitment events.
- Collected, arranged, and input information into database system.
Customer Experience and Engagement Administrative Analyst
ProAssurance
01.2022 - 10.2022
- Facilitates comprehensive system testing, actively engages in report building, and proficiently manages invoice processing and payment posting.
- Demonstrates a proactive and responsive communication style, contributing effectively to document and presentation writing.
- Utilizes advanced skills in Datalytics and ImageRight, employing these platforms seamlessly for diverse tasks and optimizing workflow efficiency.
- Managed administrative functions, ensuring compliance with organizational policies and regulatory requirements.
- Developed comprehensive reports to support decision-making and strategic planning initiatives.
National Operations Technician I
NORCAL Group
07.2018 - 01.2022
- An integral member of the customer service unit, adept at analyzing vendor invoices and efficiently entering data into Datalytics.
- Plays a crucial role in supporting various operational aspects, including Renewal Applications, FTE & PER audits, projections, and the creation of Rate Increase Letters.
- Proficiently utilizes ImageRight for scanning and indexing documents, ensuring organized and accessible record-keeping.
- Monitored inventory levels, facilitating timely restocking and minimizing downtime.
Claims Examiner
Delta Dental of PA
03.2005 - 07.2018
- Proficiently navigated MACESS and MetaVance computer systems, showcasing technical expertise in dental claims processing.
- Demonstrated meticulous attention to detail by accurately entering patient information, conducting thorough audits of patient records, and consistently maintaining a high accuracy rate.
- Executed precise data management tasks, contributing to the efficiency and accuracy of patient records within the dental claims processing workflow.
Education
B.A. - Communications
Mansfield University
Mansfield, PA05.1993
Skills
- Proficient in Microsoft Office, Microsoft 365, PowerPoint, Formworks, MetaVance, MACESS, ImageRight, ServiceNow, Datalytics, OASIS, Waypoints, Total Workforce Management System and AMS 360 Also experienced in Adobe Pro Possesses excellent data entry, organization, and communication skills
- Certified for I9 verification and Drug Free Workplace
- Human resources
- Confidentiality
- Verbal and written communication
- Proficient in AMS 360
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Task prioritization
- Interpersonal skills
- Professionalism
- Interpersonal communication
- Adaptability
- Written communication
Accomplishments
- Distinguished performance by surpassing Delta Dental's stringent standards for claims processing, showcasing exceptional efficiency and accuracy in managing a high-volume workload.
- Demonstrated strong organizational and leadership skills by successfully planning and executing impactful fundraisers for reputable organizations such as Central PA Literacy Council, Westshore Historical Society, and Woodmenlife, contributing to community welfare and engagement.
- Led a pivotal design project for NSLC's recruitment banners, exhibiting strategic thinking and creativity in presenting the organization's image through visually appealing and informative displays.
Interests
Timeline
Employee Benefits Assistant
Gunn-Mowery
02.2025 - Current
Human Resources Assistant/Onboarding Specialist
Naval Sea Logistics Center
10.2023 - 02.2025
Junior Business Operations Specialist
Gateway Ventures Inc.
10.2022 - 10.2023
Customer Experience and Engagement Administrative Analyst
ProAssurance
01.2022 - 10.2022
National Operations Technician I
NORCAL Group
07.2018 - 01.2022
Claims Examiner
Delta Dental of PA
03.2005 - 07.2018
B.A. - Communications
Mansfield University
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