Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Taylor

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

18
18
years of professional experience

Work History

House Keeper

Self Employed
01.2021 - Current
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Exceeded client expectations to garner future services.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Washed and put away kitchen dishes, utensils and glassware.

Law Enforcement Dispatcher

Wiggins Police Department
07.2018 - Current
  • Operated telephone and radio equipment to receive requests and reports from police officers.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used specialized software to track and maintain case incident numbers and logs.

Commercial Janitorial Cleaner

Diversified Maintenance
10.2018 - 11.2021
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Maintained clean, neat, and professional entrances.
  • Kept building entryway glass clean and polished for professional presentation.

911 Emergency Dispatcher

Stone County
04.2018 - 02.2019
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Read system maps and caller information, and documented details in system.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Answered calls from automatic routing system and took basic information from callers.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Ambulance Dispatcher

Stone County Hospital
04.2017 - 01.2019
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Answered calls from automatic routing system and took basic information from callers.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Data Entry Clerk

Havard Pest Control
04.2008 - 08.2010
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Created and maintained data entry logs to track data entry activities.
  • Used computer software to store and retrieve data.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Pharmacy Technician

Walmart
09.2005 - 12.2007
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.

Education

High School Diploma -

Stone High School
Wiggins, MS
05.2004

Skills

  • Training Program Development
  • Emergency Call Routing
  • Emergency Medical Dispatching
  • National Crime Information Center (NCIC)
  • Emergency Assistance
  • Emergency Communications
  • Dispatch Operations
  • Reading Comprehension
  • Client Rapport-Building
  • Records Maintenance
  • Multi-Line Phone Systems
  • Service Requests
  • Departmental Support
  • Supply Restocking
  • Office Cleaning
  • Dispatching Procedures
  • Processing Requests
  • Detailed Meeting Minutes
  • Office Support
  • Quality Assurance Requirements
  • Accurate Recordkeeping
  • Computer-Aided Design (CAD)
  • Special Requests
  • Logging Messages
  • Caller Engagement
  • Data Entry
  • Staff Support
  • Multitasking Skills
  • Creative Solutions
  • Data Integrity
  • Learning Strategies
  • Secure Sensitive Information

Timeline

House Keeper

Self Employed
01.2021 - Current

Commercial Janitorial Cleaner

Diversified Maintenance
10.2018 - 11.2021

Law Enforcement Dispatcher

Wiggins Police Department
07.2018 - Current

911 Emergency Dispatcher

Stone County
04.2018 - 02.2019

Ambulance Dispatcher

Stone County Hospital
04.2017 - 01.2019

Data Entry Clerk

Havard Pest Control
04.2008 - 08.2010

Pharmacy Technician

Walmart
09.2005 - 12.2007

High School Diploma -

Stone High School

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Victoria Taylor