Victoria Taylor
Oakland Estates Mobile Home Park,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Retail Supervisor
Goodwill Industries of Southeastern Wisconsin Inc.
Oxford, WMI
08.2023 - Current
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Contributed to merchandising ideas at team meetings to increase sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Dealt with customer complaints and rectified product and service issues.
- Counted and balanced registers.
- Ensured compliance with all safety regulations, policies and procedures.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
Manager
The Pond Place of MI LLC
Milford, MI
04.2001 - 07.2023
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted quality, timely performance feedback and performance appraisals.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Established and managed yearly budgets of up to $100,000 plus.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Waterford Township
Waterford, MISkills
- Task Delegation
- Store Organization
- Employee Motivation
- Inventory Control
- Customer Service Management
- Store Maintenance
- Budgeting and Financial Management
- Policy Enforcement
- Performance Monitoring
- Administrative Documentation
- Store Growth Planning
- Records Organization
- Retail Operations
- Product Merchandising
- Adaptable to Changing Demands
- Relationship Building
- Cash Handling and Reconciliation
Timeline
Retail Supervisor
Goodwill Industries of Southeastern Wisconsin Inc.
08.2023 - Current
Manager
The Pond Place of MI LLC
04.2001 - 07.2023
High School Diploma -
Waterford Township
Similar Profiles
Roger FloresRoger Flores
Environmental Safety and Training at Goodwill Industries of Southeastern Wisconsin Inc.Environmental Safety and Training at Goodwill Industries of Southeastern Wisconsin Inc.
Michael FreibergMichael Freiberg
Support Associate Manager at Goodwill Industries of Southeastern Wisconsin Inc.Support Associate Manager at Goodwill Industries of Southeastern Wisconsin Inc.
Patricia HarmsenPatricia Harmsen
Assistant Store Manager at Goodwill Industries of Southeastern Wisconsin Inc.Assistant Store Manager at Goodwill Industries of Southeastern Wisconsin Inc.
TASHIKA COLEMANTASHIKA COLEMAN
Workforce Connection Center Specialist at Goodwill Industries Of Southeastern Wisconsin Inc.Workforce Connection Center Specialist at Goodwill Industries Of Southeastern Wisconsin Inc.
Blondjina ChavanneBlondjina Chavanne
Cashier/General Merchandiser at TargetCashier/General Merchandiser at Target