Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Victoria Telesh

Victoria Telesh

Effort,PA

Summary

Organized and dependable problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success and create and maintain customer satisfaction. Strong background in various aspects of the medical field.

Overview

40
40
years of professional experience

Work History

Direct Care Worker

GHG
02.2016 - 08.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Administered medication as directed by physician.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Scheduled and accompanied clients to medical appointments.
  • Remained alert to problems or health issues of clients and competently responded.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Maintained clean, safe, and well-organized patient environment.

Veterinary Technician

CCVS
11.2004 - 04.2016
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Cared for rodents, reptiles and exotic birds.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Obtained patient history from owners and performed physical examinations.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Educated clients on nutrition, preventive health and other animal care.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Designed and created client education materials and marketing materials for hospital services.

Head Bank Teller

Various
01.1994 - 01.1998
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.

Administrative Office Manager

Martom Service
02.1989 - 02.1994
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Developed and implemented policies and procedures and scaled for growth.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Controlled finances to lower costs and keep business operating within budget.

Child Care Provider

Bonnie's Tykes
03.1987 - 11.1989
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Met with parents about daily activities, positive developments, and issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Restaurant Waitress

Various
01.1983 - 01.1987
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

High School Diploma -

Parsippany High School
Parsippany, NJ
09.1985

Skills

  • Company Guidelines
  • Client Support
  • Client Records Management
  • Medical Histories and Vital Statistics
  • Quality Assurance Controls
  • Problem-Solving Ability
  • Critical Thinking
  • Medical Terminology
  • Grammar Understanding
  • Proofreading Submissions
  • Sentence Structure

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Ask and it will be given to you; search, and you will find; knock and the door will be opened for you.
Jesus

Timeline

Direct Care Worker

GHG
02.2016 - 08.2022

Veterinary Technician

CCVS
11.2004 - 04.2016

Head Bank Teller

Various
01.1994 - 01.1998

Administrative Office Manager

Martom Service
02.1989 - 02.1994

Child Care Provider

Bonnie's Tykes
03.1987 - 11.1989

Restaurant Waitress

Various
01.1983 - 01.1987

High School Diploma -

Parsippany High School

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Victoria Telesh