Victoria Tenney
Richmond,TX
Summary
Proven track record in enhancing customer loyalty and streamlining data processes, as demonstrated at Timeless Treasures Quilt Company. Skilled in customer service and data entry, I excel in resolving complex issues with empathy, boosting retention rates by fostering trust and satisfaction. My critical thinking and professional telephone demeanor ensure efficient problem resolution and superior client relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Timeless Treasures Quilt Company
07.2013 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Data Entry and website maintenance.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Patient Service Representative/Medical Assistant
Oak Bend Medical Group
08.1999 - 12.2012
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ10.2012
Medical Assistant - Medical Assistant
Texas School of Business
Houston, TX07.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Complaint resolution
- Computer Proficiency
- Problem Resolution
- Professional telephone demeanor
- Call Center Operations
- Order Processing
Timeline
Customer Service Representative
Timeless Treasures Quilt Company
07.2013 - 08.2024
Patient Service Representative/Medical Assistant
Oak Bend Medical Group
08.1999 - 12.2012
Bachelor of Science - Psychology
University of Phoenix
Medical Assistant - Medical Assistant
Texas School of Business
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