Victoria Terra
Perth Amboy,NJ
Summary
Flexible and hardworking in deadline-driven environments.
Overview
9
9
years of professional experience
Work History
Cashier
Almonte\'s Food Dynasty
NY
03.2016 - 10.2016
- Consistently provided friendly guest service and heartfelt hospitality.
- Greeted customers and provided excellent customer service.
- Processed customer returns.
- Regularly checked the drawer to ensure that there were adequate cash and coin for transactions.
- Received payments by cash, credit and personal check and gave back the correct change.
- Notified management of security, vandalism and theft concerns.
- Assisted on sales floor as needed to maintain service standards.
- Answered questions regarding the ingredients or availability of specific items on the menu.
- Bagged groceries and updated store databases.
- Totaled bills and calculated taxes.
- Made eye contact and pleasantly engaged customers when they entered the store.
- Performed cash, card and check transactions for customer purchases.
- Carefully bagged items to prevent fragile products from being smashed or broken.
- Created and maintained cash reports at the end of each shift.
- Took credit card and cash payments and offered change.
- Cleaned and organized register counters.
Hostess
American Girl
New York, NY
10.2017 - Current
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Engaged in suggestive selling and other sales techniques.
- Maintained an atmosphere of enthusiastic customer service.
- Consistently provided professional, friendly and engaging service.
- Assisted guests with finding items.
- Skillfully promoted items on beverage lists and restaurant specials.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Assisted co-workers whenever possible.
- Bussed and reset tables and kept dining room and work areas clean.
- Set dining tables according to type of event and service standards.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
Marketing Assistant
American Girl Place New York
New York, NY
06.2018 - Current
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Maintained complete database of all files, contacts and project materials.
- Planned and executed internal and external events.
- Established and maintained external communications calendar, and managed scheduled assignments.
- Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
Education
High School Diploma - undefined
James Madison High School
2017
Skills
- Quick learner
- Strong client relations
- Proficient in cash management
- Credit card processing
- Multi-line phone talent
- Strategic sales knowledge
Timeline
Marketing Assistant
American Girl Place New York
06.2018 - Current
Hostess
American Girl
10.2017 - Current
Cashier
Almonte\'s Food Dynasty
03.2016 - 10.2016
High School Diploma - undefined
James Madison High School