Victoria Terry
Elgin,Tx
Summary
Highly enthusiastic customer service expert with 8 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills, seasoned in conflict resolution. Energetic work attitude, active listening skills, telecommunication skills, telephone inquiries specialist. Adaptive team player, having worked with companies such as EA Live Support and General Motors. Skilled in calming and rapidly resolving client conflicts to prevent loss of key accounts. Assisted customers over the phone regarding store operations, product, promotions and orders. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
13
13
years of professional experience
Work History
Teachers’ assistant
Harmony Public Schools
Austin, TX
03.2019 - Current
- Work with children on a daily basis
- Perform regular duties such as small group time and one-on-one with children
- Assist teachers as need, making copies, running errands, grading papers, filing
- Assist with maintaining classroom management
- Provide emotional support for students and aid in maintain physical behavior
Retention Specialist
Spectrum Cable, Time Warner Cable
01.2016 - 03.2019
- Responsible for retaining clientele
- Provided alternatives to clients who wished to close their accounts
- Addressed any concerns, complaints and/or questions clients had on a daily basis
- Manned multiple programs simultaneously while assisting clients
- Performed multiple customer service duties regularly
- Resolved product issues and shared benefits of new technology
- Expressed appreciation and invited customers to return to the company
- Managed quality communication, customer support and product representation for each client
- Resolved product/policy issues and shared benefits of new technology
- Assisted customers with product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
Tier 1 Customer Assistance, Tier 2, Legal
General Motors
01.2013 - 01.2016
- Addressed any concerns, complaints and/or questions clients had on a daily basis
- Manned multiple programs simultaneously while assisting clients
- Performed multiple customer service duties regularly
- Resolved product issues and shared benefits of new technology
- Expressed appreciation and invited customers to return to the company
- Managed quality communication, customer support and product representation for each client
- Resolved product/policy issues and shared benefits of new technology
- Assisted customers with product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
- As a legal representative I reviewed cases for the legal department
- Gathered evidence, made necessary contact with clients, Auto shops, dealers, and law professionals
- Made decisions based on evidence
- Presented offers to clients and attorneys
- Acted as mediator between clients, dealers, and the company
- Did research regarding vehicles and client claims
- Worked one-on-one with dealerships to repair vehicles
- Presented suggested settlements for clients based on their claims and the evidence found to either support or deny their claim
Enrollment Broker
Maximus thru Appleone Employment
Austin, TX
07.2013 - 09.2013
- Enrolled clients into Medicaid Insurance plans
- Assisted clients in choosing healthcare providers
- Addressed any concerns, complaints and/or questions clients had on a daily basis
- Manned multiple programs simultaneously while assisting clients
- Performed multiple customer service duties regularly
Call Center Customer Service Representative
IEnergizer of Texas/EA Sports
Austin, TX
07.2011 - 11.2011
- Addressed 100's of website inquiries per day, converting more than 75% into renewal customers
- Resolved product issues and shared benefits of new technology
- Expressed appreciation and invited customers to return to the company
- Managed quality communication, customer support and product representation for each client
- Resolved product/policy issues and shared benefits of new technology
- Assisted customers with product complaints
- Guaranteed positive customer experiences and resolved all customer complaints.
Cashier
HEB Grocery Store
Austin, TX
01.2011 - 04.2011
- Prevented store losses using awareness, attention to detail and integrity
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Communicated all merchandise needs or issues to appropriate supervisors
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Photo Lab Specialists
Walmart
Austin, TX
01.2008 - 10.2010
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Regularly sought opportunities to up sell and add on additional merchandise
- Communicated all merchandise needs or issues to appropriate supervisors
- Stocked and rotated inventory regularly
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Organized the store by returning all merchandise to its proper place
- Replenished merchandise shelves with items from the stockroom
- Processed merchandise returns and exchanges
- Assisted customers in finding out-of-stock items.
Education
No Degree - Communications
University of TX, College of Communication
Austin, TXBachelors in Criminal Justice - Criminal Justice
Southern New Hampshire University
Hooksett, NH08.2024
High School Diploma -
Johnston High School
Austin, TX05.2006
Skills
- Online Platforms
- Invoice Preparation
- 5S Principles
- Copying Documents
- Computers and Technology
- Online Research
- Policy Knowledge
- Legal Research and Review
- Legal Document Preparation
- Arbitration and Litigation
- Assisting Lawyers
- Establishing Effective Relationships
Timeline
Teachers’ assistant
Harmony Public Schools
03.2019 - Current
Retention Specialist
Spectrum Cable, Time Warner Cable
01.2016 - 03.2019
Enrollment Broker
Maximus thru Appleone Employment
07.2013 - 09.2013
Tier 1 Customer Assistance, Tier 2, Legal
General Motors
01.2013 - 01.2016
Call Center Customer Service Representative
IEnergizer of Texas/EA Sports
07.2011 - 11.2011
Cashier
HEB Grocery Store
01.2011 - 04.2011
Photo Lab Specialists
Walmart
01.2008 - 10.2010
No Degree - Communications
University of TX, College of Communication
Bachelors in Criminal Justice - Criminal Justice
Southern New Hampshire University
High School Diploma -
Johnston High School
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