Victoria Thomas

• Coordinate Programs and events for youth and young adults in Hartford such as the “Unity in the Community” Movement which feed hundreds of people weekly with free food (16 cookouts per summer); the weekly “Peace it up” candle visual and coffee and donuts (to be implemented this fall)
• Food collection and distribution
• All events take place in the heart of the city, in the communities that are plagued with gun violence.
• Enhanced program efficiency by streamlining processes and implementing innovative strategies.
• Spearheaded program evaluations to assess effectiveness, identify areas of improvement, and inform future initiatives.
• Optimized resource utilization by analyzing project requirements and strategically allocating resources accordingly.
• Drove organizational growth by establishing new programs aligned with the company''s mission and objectives.
• Oversaw the development of training materials for team members to enhance their skills in current programs as well as ensure seamless adaptation to new initiatives.
• Collaborated with cross-functional teams to design solutions addressing complex challenges faced by clients or stakeholders.
• Contributed expertise in goal-setting, risk mitigation, and issue resolution throughout the lifecycle of multiple projects simultaneously.
• Implemented measures to monitor the progress of programs against predefined milestones and KPIs, ensuring timely delivery and attainment of desired outcomes.
• Demonstrated exceptional leadership skills in guiding teams towards achieving ambitious goals while maintaining a positive work environment.
• Monitored compliance with contractual obligations ensuring that all involved parties adhered strictly to stipulated terms thereby reducing potential disputes.
• Conducted regular meetings with staff members to keep them informed about project progress, address concerns, provide guidance, set expectations, offer feedback on performance achievements.
• Showcased excellent communication skills through clear articulation of project updates, progress reports, and key milestones during presentations to stakeholders or clients.
• Managed a diverse team of professionals, fostering collaboration and continuous improvement.
• Utilized a proactive approach towards identifying potential risks, implementing mitigation strategies, and effectively managing unforeseen challenges that arose during program execution.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Lead overall strategic planning and direction of nonprofit organization; manage day-to-day operations, including budgeting, fundraising, and program development; build and maintain relationships with stakeholders, donors, and community partners; oversee and support team of staff and volunteers to ensure organizational goals are met; develop and implement policies and procedures to ensure compliance with legal and ethical standards; represent organization at public events, conferences, and meetings; monitor and evaluate effectiveness of programs and services to drive continuous improvement; collaborate with board of directors to set organizational goals and priorities
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Led the strategic planning process to define business goals and ensure alignment across all departments.
• Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
• Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
• Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
• Defined company roles and responsibilities to establish and enhance processes.
• Secured funding for company growth through investor relations and networking activities.
• Created organization's mission and vision statements for use by employees.
• Established organizational mission statement through extensive collaboration and review.
• Developed strong partnerships with key industry players, contributing to an increased market presence.
• Prepared annual budgets with controls to prevent overages.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Represented organization at industry conferences and events.
• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Created a positive work culture, resulting in increased employee satisfaction and retention rates.

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

• Organized and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Assisted in development of company policies and procedures, contributing to more organized work environment.
• Improved office efficiency by implementing new filing systems and document management processes.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
• Used advanced software to prepare documents, reports, and presentations.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Conducted research and analyzed data to provide detailed reports on various business topics.
• Filed paperwork and organized computer-based information.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Created and managed office systems to efficiently deal with documentation.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as liaison between departments to facilitate effective communication throughout company.
• Answered high volume of phone calls and email inquiries.
• Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Aided in recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Collaborated on special projects to improve overall business operations within organization efficiently.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Volunteered to help with special projects of varying degrees of complexity.
• Coordinated events and worked on ad hoc projects.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Screened personal and business calls and directed to appropriate party.