Victoria Thomas
Irving,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, excelling in customer service and CRM software mastery. Demonstrated ability to resolve complex issues, enhancing customer satisfaction and streamlining processes. Skilled in fostering relationships and achieving goals with efficiency, evidenced by consistently meeting fast-paced operational demands.
Overview
21
21
years of professional experience
Work History
Call Center Representative Specialist
PennyMac Financial Services
03.2023 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Title Specialist
Mv Realty
12.2021 - 12.2022
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Assisted in preparation of title insurance policies and title commitments.
- Drafted title abstracts and legal documents for real estate transactions.
- Examined land records and identified potential problems with title search results.
Loan Processor
Mr. Cooper Mortgage
09.2015 - 05.2017
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Title Examiner
LSI Title
05.2003 - 07.2013
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Compiled lists of mortgages, contracts, and other documents pertaining to titles.
- Drafted title abstracts and legal documents for real estate transactions.
- Prepared property reports.
- Communicated with customers to resolve common title issues.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Education
Hiram W. Johnson High School
Sacramento, CA01.2001
Skills
- CRM Software
- Goal-Oriented
- Customer Service
- Call Control
- Document Management
- File Management
Timeline
Call Center Representative Specialist
PennyMac Financial Services
03.2023 - Current
Title Specialist
Mv Realty
12.2021 - 12.2022
Loan Processor
Mr. Cooper Mortgage
09.2015 - 05.2017
Title Examiner
LSI Title
05.2003 - 07.2013
Hiram W. Johnson High School
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